Roberto Nevarez
Caldwell Electrical Contractors
El Paso
2
Languages
1
Certification
15
years of professional experience
Experienced Field Service Technician with 14+ years of expertise in installation, maintenance, and troubleshooting of residential and commercial security systems. Licensed in Texas and New Mexico with strong technical, customer service, and bilingual communication skills. Proven track record of high customer satisfaction, clean driving record, and ability to work independently.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Journeyman
1 Year 4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Field Service Technician
13 Years 7 Months- Installed, maintained, and serviced residential security and alarm systems
- Installed security cameras, smoke detectors, and carbon monoxide detectors
- Diagnosed and resolved system issues including false alarms and sensor malfunctions
- Replaced and repaired sensors, motion detectors, and related equipment
- Worked independently in a self-dispatched role with 12-hour shifts
- Managed fleet vehicle maintenance to ensure reliability and safe equipment handling
- Maintained detailed service records to ensure accurate customer account updates
- Adapted quickly to new operational protocols to new software releases and internal system updates
- Provided professional customer service while effectively de-escalating concerns
- Maintained a clean driving record and high customer satisfaction ratings
Education
GED
Skills
Security system repair
Alarm troubleshooting
CCTV & Surveillance Systems
System diagnostics
Technical Support
Problem-solving
Inventory management
Bilingual English Spanish
Client relations
Cross-Functional Collaboration
Professional Demeanor
Certification
- Private Security Installer License – State of Texas
- ES-3 License – State of New Mexico
- ACR License – State of Texas
- Fire Alarm License – State of Texas
- GED Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Journeyman
Caldwell Electrical Contractors
04.2025 - CurrentRead More
Field Service Technician
Vivint
06.2011 - 01.2025Read More
Gulf Coast Trades Center
GED
Read More