Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Roberto Nieto

Austin,TX

Summary

Detail-oriented team player with strong organizational skills. Successfully manages multiple projects simultaneously, ensuring a high degree of accuracy. Seeking a full-time position that presents professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving abilities.

Overview

13
years of professional experience

Work History

Orkin Pest Control

Pest Control Inspector
07.2024 - 08.2024

Job overview

  • Provided excellent customer service by addressing client inquiries promptly and professionally.
  • Eliminated pest infestations by conducting thorough inspections and implementing targeted treatments.
  • Served as a mentor to new hires, sharing knowledge and expertise to help them excel in their roles as Pest Control Inspectors.
  • Collaborated with property managers to develop comprehensive pest management plans for multi-unit residential buildings.
  • Provided clients with detailed reports on their properties'' pest issues, recommending appropriate solutions for long-term control.
  • Streamlined inspection processes by utilizing advanced technology tools for more accurate assessments of infestation levels.
  • Participated in ongoing training opportunities, enhancing expertise in various aspects of the pest control industry.
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
  • Utilized computer software to manage customer information and service scheduling.
  • Educated clients about integrated pest management strategies to promote environmentally responsible practices.

Cedar Park Overhead Door

Customer Service Representative
12.2023 - 03.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Nyle Maxwell Supercenter

Vehicle Sales Consultant
08.2023 - 12.2023

Job overview

  • Streamlined sales process by collaborating closely with service department on vehicle preparation and delivery timelines.
  • Developed strong relationships with customers for repeat business and referrals.
  • Negotiated trade-in values fairly while maintaining profitability for dealership.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and product inventory to provide informed recommendations to clients.
  • Collaborated with finance team to secure favorable financing options for clients, resulting in higher closing rates.
  • Increased vehicle sales by effectively communicating key features and benefits to potential clients.
  • Conducted thorough vehicle demonstrations, ensuring customer understanding of safety features, technology, and performance capabilities.
  • Adapted sales approach as needed for diverse clientele including first-time car buyers, luxury car shoppers, or individuals seeking alternative transportation options such as hybrid or electric vehicles.
  • Demonstrated professionalism and integrity by adhering to dealership policies, industry regulations, and ethical selling practices.
  • Generated new leads by actively participating in community events and networking opportunities.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Henna Chevrolet

Vehicle Sales Consultant
05.2023 - 08.2023

Job overview

    • Set objectives and led sales team to achieve aggressive global sales goals.
    • Collaborated with sales teams to ensure alignment of credit policies and sales strategies.
    • Streamlined sales processes by automating manual tasks and improving efficiency in the sales funnel.
    • Increased sales revenue by implementing strategic marketing campaigns and optimizing sales team performance.
    • Negotiated trade-in values fairly while maintaining profitability for the dealership.
    • Enhanced customer experience by offering personalized solutions based on individual needs and preferences.
    • Participated in ongoing training opportunities to continuously improve sales techniques and product knowledge.
    • Developed strong relationships with customers for repeat business and referrals.

Caliber Collision LLC

Service Writer /Estimator
11.2022 - 03.2023

Job overview

  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Assisted in inventory management, helping maintain appropriate stock levels for parts department.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Streamlined repair order processes for increased efficiency and productivity.

Covert Auto Group -Austin, Texas

Vehicle Sales Consultant
04.2018 - 11.2022

Job overview

    • Maximize any CRM
    • 10 years book of business
    • My surveys are highly sustainable, and are highly ranked at all times
    • Follow up is continuous
    • Fully capable, setting up the Finance for backend product not afraid to ask for the business, no means yes just have to figure out what information is not fully understandable and reiterate to them in a different way without being offensive or disrespectful and smile while you do it
    • Very knowledgeable and able to read different types of people and able to adapt rather quickly leveling with all customers
    • It's always about the customer and their needs
    • A Highly grossed rated-capitalizing on every opportunity maintaining volume and consistency month in, month out
    • My Favorite sayings are "it's all about the setup." & "How do you do it?"
    • Developed strong relationships with customers for repeat business and referrals.
    • Streamlined the sales process by collaborating closely with the service department on vehicle preparation and delivery timelines.
    • Negotiated trade-in values fairly while maintaining profitability for the dealership.
    • Collaborated with finance team to secure favorable financing options for clients, resulting in higher closing rates.
    • Adapted sales approach as needed for diverse clientele including first-time car buyers, luxury car shoppers, or individuals seeking alternative transportation options such as hybrid or electric vehicles.
    • Demonstrated professionalism and integrity by adhering to dealership policies, industry regulations, and ethical selling practices.
    • Answered telephone and email inquiries from potential customers.
    • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Round Rock KIA - Round Rock, Texas

Vehicle Sales Consultant
10.2013 - 04.2018

Job overview

  • Cold Calls
  • Average sales of 16-20 cars per month
  • Assist in training new sales consultants
  • Established relationships with new customers - Show customers how to use acquired vehicles after delivery
  • Maintained contact with existing customers through meetings, emails and by phone
  • Sales skills - Effective, persistent negotiator determined to close sales deals and increase sales
  • Consistently meet company goals and deadlines to reach sales targets
  • Energetic, Committed, Win-win attitude, Polite, Presentable, Friendly, Professional at all times.
  • Developed strong relationships with customers for repeat business and referrals.
  • Streamlined the sales process by collaborating closely with the service department on vehicle preparation and delivery timelines.
  • Enhanced customer experience by offering personalized solutions based on individual needs and preferences.
  • Negotiated trade-in values fairly while maintaining profitability for the dealership.
  • Achieved sales targets through consistent follow-up with prospective buyers and diligent tracking of leads in CRM system.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and product inventory to provide informed recommendations to clients.
  • Collaborated with finance team to secure favorable financing options for clients, resulting in higher closing rates.
  • Increased vehicle sales by effectively communicating key features and benefits to potential clients.
  • Utilized strong listening skills to identify client needs accurately before making tailored recommendations.
  • Adapted sales approach as needed for diverse clientele including first-time car buyers, luxury car shoppers, or individuals seeking alternative transportation options such as hybrid or electric vehicles.
  • Assisted management with marketing efforts, including social media promotion and event planning for dealership promotions.
  • Delivered an exceptional buying experience from initial contact through post-purchase support, resulting in high customer satisfaction ratings.
  • Demonstrated professionalism and integrity by adhering to dealership policies, industry regulations, and ethical selling practices.
  • Answered telephone and email inquiries from potential customers.

Mobile King, AT&T Authorized Retailer - Warsaw, Indiana

Cell Phone Sales Representative
10.2012 - 09.2013

Job overview

    • Sales in mobile phones, smart devices, internet services for AT&T retailer voted #1 in the state of Indiana
    • Maintained above quota of 40 activations with an average of 50 activations per month
    • Maintained above quota of $1300 in accessories a month with an average of $1500 a month
    • Customer Service in a fast-paced environment
    • Set up appointments for potential sales as well as follow-up calls
    • Completed AT&T online training to meet customer satisfaction experiences.
    • Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
    • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
    • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
    • Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
    • Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
    • Increased store sales by effectively upselling accessories and add-on services to customers.
    • Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
    • Organized store displays for optimal visibility, leading to increased customer interest and inquiries.

The Auto Park, Warsaw, Indiana

Detailer/Customer Service
11.2011 - 09.2012

Job overview

  • Responsible for scheduling and coordinating appointments with clients
  • Detail and ceramic restorations on all types of vehicles
  • Customer service
  • Lot porter
  • Washed cars and trucks daily for auto dealership.
  • Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
  • Maintained a clean and organized workspace, promoting a safe working environment for all team members.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Maintained open communication with supervisors regarding progress updates or potential challenges faced during the detailing process, enabling proactive problem-solving and ensuring client satisfaction.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.

Education

Lincoln College Lincoln
Lincoln, Illinois

Associate of Arts from Education
05.2000

University Overview

  • Extracurricular Activities; Varsity Wrestling
  • Nationally Ranked, team placed 3rd in the JUCO Nationals

Whitko High School
South Whitley, Indiana

High School Diploma
01.1998

University Overview

  • Extracurricular Activities: Wrestling, Football, Baseball,
  • Elected Captain of Varsity Football

Skills

  • Sales Transactions
  • Schedule Coordination
  • Order Preparation
  • Customer Service
  • Automotive industry experience
  • Strong Organization
  • Communicating with clients
  • Product and service knowledge
  • Appointment Scheduling
  • Teamwork and Collaboration
  • Computer Skills
  • Chemical Handling
  • Technical knowledge
  • Client consultation
  • Safety Protocols

Timeline

Pest Control Inspector

Orkin Pest Control
07.2024 - 08.2024

Customer Service Representative

Cedar Park Overhead Door
12.2023 - 03.2024

Vehicle Sales Consultant

Nyle Maxwell Supercenter
08.2023 - 12.2023

Vehicle Sales Consultant

Henna Chevrolet
05.2023 - 08.2023

Service Writer /Estimator

Caliber Collision LLC
11.2022 - 03.2023

Vehicle Sales Consultant

Covert Auto Group -Austin, Texas
04.2018 - 11.2022

Vehicle Sales Consultant

Round Rock KIA - Round Rock, Texas
10.2013 - 04.2018

Cell Phone Sales Representative

Mobile King, AT&T Authorized Retailer - Warsaw, Indiana
10.2012 - 09.2013

Detailer/Customer Service

The Auto Park, Warsaw, Indiana
11.2011 - 09.2012

Lincoln College Lincoln

Associate of Arts from Education

Whitko High School

High School Diploma

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Roberto Nieto