Roberto Ochoa
Jacksonville,FL
Summary
Proven leader with a track record of operational excellence and strategic visioning, notably at Guerrilla Krew Customs. Skilled in driving profitability and fostering a customer-focused environment. Demonstrates exceptional analytical thinking and effective communication, leading to increased efficiency and employee satisfaction. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
29
29
years of professional experience
Work History
CEO & Lead Motorcycle Technician and Customizer
Guerrilla Krew Customs
08.2022 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Drove profitability with thorough financial analysis and strategic decision making.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Optimized supply chain operations for reduced costs and increased efficiency.
Lead Motorcycle Technician
Holeshot Powersports
04.2016 - 05.2022
- Provided excellent customer service by addressing client concerns promptly, explaining technical issues clearly, and offering expert advice on motorcycle care.
- Performed routine maintenance tasks such as oil changes, tire rotations, brake inspections, and fluid checks to extend the life of clients'' motorcycles.
- Assisted in inventory management, ensuring timely ordering of parts to minimize wait times for customers.
- Stayed current on industry trends and developments, attending training sessions to continuously improve technical knowledge and skills.
- Collaborated with team members to complete complex repair jobs, resulting in increased productivity and customer satisfaction.
- Exceeded performance expectations by completing repair jobs ahead of schedule, without compromising the quality of workmanship.
- Gained valuable experience working on various makes and models of motorcycles through consistent exposure to diverse clientele needs.
- Assisted in training new hires and mentored junior technicians to improve overall team competency and productivity.
- Played a key role in increasing the shop''s efficiency by recommending and implementing new tools or processes that streamlined motorcycle repair workflows.
- Contributed to the growth of the dealership''s reputation by consistently delivering high-quality workmanship in all repair jobs.
- Safeguarded customer trust by adhering strictly to safety regulations during all repair processes.
Lead Motorcycle Technician
Indian Motorcycle of Ocala (Ridenow Inc.)
07.2015 - 03.2016
- Provided excellent customer service by addressing client concerns promptly, explaining technical issues clearly, and offering expert advice on motorcycle care.
- Performed routine maintenance tasks such as oil changes, tire rotations, brake inspections, and fluid checks to extend the life of clients'' motorcycles.
- Assisted in inventory management, ensuring timely ordering of parts to minimize wait times for customers.
- Demonstrated professionalism through clear communication with colleagues when collaborating on large-scale projects or seeking assistance for particularly challenging tasks.
- Stayed current on industry trends and developments, attending training sessions to continuously improve technical knowledge and skills.
- Collaborated with team members to complete complex repair jobs, resulting in increased productivity and customer satisfaction.
- Exceeded performance expectations by completing repair jobs ahead of schedule, without compromising the quality of workmanship.
- Streamlined workflow by implementing effective time management strategies, prioritizing tasks based on urgency and importance.
- Assisted in training new hires and mentored junior technicians to improve overall team competency and productivity.
- Played a key role in increasing the shop''s efficiency by recommending and implementing new tools or processes that streamlined motorcycle repair workflows.
- Contributed to the growth of the dealership''s reputation by consistently delivering high-quality workmanship in all repair jobs.
- Actively participated in regular staff meetings for continuous improvement of shop operations.
- Safeguarded customer trust by adhering strictly to safety regulations during all repair processes.
Lead Motorcycle Technician
Indian Motorcycle Daytona Beach (Ridenow Inc.)
08.2014 - 06.2015
- Provided excellent customer service by addressing client concerns promptly, explaining technical issues clearly, and offering expert advice on motorcycle care.
- Performed routine maintenance tasks such as oil changes, tire rotations, brake inspections, and fluid checks to extend the life of clients'' motorcycles.
- Assisted in inventory management, ensuring timely ordering of parts to minimize wait times for customers.
- Stayed current on industry trends and developments, attending training sessions to continuously improve technical knowledge and skills.
- Demonstrated professionalism through clear communication with colleagues when collaborating on large-scale projects or seeking assistance for particularly challenging tasks.
- Streamlined workflow by implementing effective time management strategies, prioritizing tasks based on urgency and importance.
- Assisted in training new hires and mentored junior technicians to improve overall team competency and productivity.
- Played a key role in increasing the shop''s efficiency by recommending and implementing new tools or processes that streamlined motorcycle repair workflows.
- Contributed to the growth of the dealership''s reputation by consistently delivering high-quality workmanship in all repair jobs.
- Actively participated in regular staff meetings for continuous improvement of shop operations.
Lead Technician
Indian Motorcycle of Miami
11.2012 - 07.2014
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Technician
Tires Plus
11.2011 - 08.2012
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Orthopedic Surgical Technician
West Kendall Surgical Center
04.2008 - 07.2011
- Provided comprehensive training to junior technicians in areas such as instrumentation handling, procedural etiquette, and sterility maintenance techniques.
- Promoted patient safety by effectively managing surgical instruments and equipment, ensuring proper functioning at all times.
- Contributed to a reduction in recovery time for patients, meticulously following post-surgical protocols and wound care management.
- Expedited case turnover times through efficient disassembly of used instruments, cleaning operating rooms, and preparing for upcoming cases.
- Collaborated with multidisciplinary teams for optimal patient care and successful surgeries.
- Facilitated effective communication between surgeons, nurses, anesthesiologists, and other team members during operations.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Promoted positive patient experiences by providing empathetic support before and after surgery while addressing concerns or questions.
- Increased surgeon satisfaction by anticipating needs and promptly providing required assistance throughout surgeries.
- Improved operating room efficiency by maintaining a sterile environment and adhering to proper protocols.
- Maintained up-to-date knowledge of inventory levels to ensure adequate stock of necessary supplies for scheduled surgeries.
Orthopedic Surgical Technician
Baptist Medical Center
09.2004 - 03.2008
- Provided comprehensive training to junior technicians in areas such as instrumentation handling, procedural etiquette, and sterility maintenance techniques.
- Promoted patient safety by effectively managing surgical instruments and equipment, ensuring proper functioning at all times.
- Contributed to a reduction in recovery time for patients, meticulously following post-surgical protocols and wound care management.
- Expedited case turnover times through efficient disassembly of used instruments, cleaning operating rooms, and preparing for upcoming cases.
- Reduced surgical complications through precise handling and preparation of surgical instruments and equipment.
- Collaborated with multidisciplinary teams for optimal patient care and successful surgeries.
- Minimized risk of infection by consistently practicing proper sterilization techniques for all surgical tools and equipment.
- Optimized workflow within the operating room through seamless coordination with other healthcare professionals.
- Advanced professional development through continuous education on new surgical techniques, devices, and best practices within the orthopedic field.
- Maintained up-to-date knowledge of inventory levels to ensure adequate stock of necessary supplies for scheduled surgeries.
- Improved operating room efficiency by maintaining a sterile environment and adhering to proper protocols.
- Increased surgeon satisfaction by anticipating needs and promptly providing required assistance throughout surgeries.
- Promoted positive patient experiences by providing empathetic support before and after surgery while addressing concerns or questions.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Proved successful working within tight deadlines and a fast-paced environment.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
Infantry Squad Leader
US Army National Guard
10.1995 - 10.2006
- Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
- Improved squad performance by implementing rigorous training and evaluation methods.
- Mentored junior soldiers on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
- Supervised and led squad of 10 soldiers, setting high standard of efficiency, loyalty, and integrity.
- Collaborated with other squad leaders to develop cohesive strategies for joint missions and training exercises.
- Briefed leaders on readiness, equipment status, and enemy locations to enable sound decision making.
- Provided comprehensive after-action reviews following each operation, identifying areas for improvement and refining tactics as necessary.
- Instructed team members in reconnaissance techniques such as map reading, compass use, navigation skills enhancing their situational awareness abilities.
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Inspected weapons for proper cleanliness and functionality and identified parts for repair.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Analyzed fighting conditions and led attack and defense operations during ground missions.
Education
High School Diploma -
Coral Park Senior High School
Miami, FLOccupational Associates - Motorcycle Technician (Harley Davidson & Suzuki)
Motorcycle Mechanics Institute
Orlando, FLOccupational Associates - Surgical Technology
National School of Technology
Miami, FL03.2004
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Management Team Leadership
- Planning and coordination
- Analytical and Critical Thinker
- Adaptable and Flexible
- Effective Communicator and Public Speaker
- Employee Coaching
- Operational Efficiency
Languages
Spanish
Native or Bilingual
Timeline
CEO & Lead Motorcycle Technician and Customizer
Guerrilla Krew Customs
08.2022 - Current
Lead Motorcycle Technician
Holeshot Powersports
04.2016 - 05.2022
Lead Motorcycle Technician
Indian Motorcycle of Ocala (Ridenow Inc.)
07.2015 - 03.2016
Lead Motorcycle Technician
Indian Motorcycle Daytona Beach (Ridenow Inc.)
08.2014 - 06.2015
Lead Technician
Indian Motorcycle of Miami
11.2012 - 07.2014
Technician
Tires Plus
11.2011 - 08.2012
Orthopedic Surgical Technician
West Kendall Surgical Center
04.2008 - 07.2011
Orthopedic Surgical Technician
Baptist Medical Center
09.2004 - 03.2008
Infantry Squad Leader
US Army National Guard
10.1995 - 10.2006
High School Diploma -
Coral Park Senior High School
Occupational Associates - Motorcycle Technician (Harley Davidson & Suzuki)
Motorcycle Mechanics Institute
Occupational Associates - Surgical Technology
National School of Technology
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