Summary
Overview
Work History
Education
Skills
Timeline
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Roberto Ortega Jr

Katy,TX

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

37
37
years of professional experience

Work History

Manager

Walmart
Sealy, TX
08.2015 - Current
  • Reviewed staffing needs to ensure adequate coverage at all times.
  • Ensured compliance with regulatory requirements and industry standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Receiving

Amazon
Schertz, TX
08.2014 - 08.2015
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Operations Manager

Walmart
Plainview, TX
11.2012 - 08.2014
  • Coordinated with other departments including, human resources. to ensure efficient operations.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Created detailed reports on the performance of individual departments within operations.

Operations Manager

Walmart
Sealy, TX
08.2004 - 11.2012
  • Coordinated with other departments including,human resources. to ensure efficient operations.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Created detailed reports on the performance of individual departments within operations.

Operations Manager

Walmart
Plainview, TX
06.1994 - 08.2004
  • Coordinated with other departments including human resources. to ensure efficient operations.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Created detailed reports on the performance of individual departments within operations.

Manager

Walmart
Plainview, TX
01.1991 - 06.1994
  • Ensured compliance with regulatory requirements and industry standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Established processes to ensure efficient workflow throughout the organization.
  • Ensured compliance with industry regulations and company policies.

Orderfilling Associate

Walmart
Plainview, TX
08.1987 - 01.1991
  • Trained new associates on distribution operations, policies, and procedures.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Provided customer service support for inquiries, complaints, and returns.

Education

High School Diploma -

Tulia High School
Tulia, TX
05-1987

Skills

  • Strategic Planning
  • Contract Management
  • Workforce Management
  • Marketing
  • Policy Implementation
  • Expense Tracking
  • Operations Management
  • Staff Development
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Verbal and written communication
  • Time Management
  • Team Leadership

Timeline

Manager

Walmart
08.2015 - Current

Receiving

Amazon
08.2014 - 08.2015

Operations Manager

Walmart
11.2012 - 08.2014

Operations Manager

Walmart
08.2004 - 11.2012

Operations Manager

Walmart
06.1994 - 08.2004

Manager

Walmart
01.1991 - 06.1994

Orderfilling Associate

Walmart
08.1987 - 01.1991

High School Diploma -

Tulia High School

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Roberto Ortega Jr