Roberto OrtizSerrano

Responsible for cleaning, demolition, and taking out garbage from molded areas, breaking sheet rock and making containers to separate molded areas from rest of house. Disinfecting all areas of mold.

• Created and initiated approaches to increase sustainability for different areas and control ecological impacts
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
• Worked with customers to resolve mold problems, improve operations and provide exceptional customer service
• Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
• Improved quality processes for increased efficiency and effectiveness

Responsible for customer service, selling sporting goods, stocking, replenishing and cashier.

• Sorted, cleaned and organized clothing racks to improve overall store appearance
• Suggested warranties for fragile or expensive products to improve profit
• Performed daily examinations of store to restock rapidly selling items and goods
• Examined large denomination bills for counterfeiting to prevent fraud
• Welcomed guests and asked open-ended questions to best determine optimal product choices
• Prevented shoplifting by quickly identifying suspicious individuals and notifying security staff
• Assisted customers with footwear fittings such as cleats and running shoes
• Recommended shoppers sign up for loyalty programs to keep informed about sales and promotions
• Checked inventory levels in an effort to locate products sought by customers
• Educated customers on latest promotions, sales incentives and other offerings to enable savings and promote loyalty
• Established long-term customer relationships by assisting shoppers with friendly and helpful demeanor
• Explained to customers the benefits of certain types of equipment and apparel and discussed product features
• Requested specialty items or niche sporting goods to drive sales and improve rapport
• Investigated inventory system to check for specific items or specialty products
• Engaged with customers upon entering to satisfy quick questions and locate products
• Completed customers' purchases by processing credit and payment cards and placing items in bags
• Pushed, lifted and pulled bins weighing over 100 pounds using proper techniques to avoid injury and item damage
• Achieved sales goals, increasing revenue by [Number]% for top accounts in [Timeframe] and expanding personal sales portfolio by [Number] new accounts
• Grew repeat business [Number]% by providing superior customer service
• Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site
• Identified customer needs to deliver relevant product solutions and promotions that met target budgets
• Developed relationships with customers and presented promotions that increased shelf space, sales and profit
• Generated [Number]+ leads per [Timeframe] and pursued opportunities to convert customers with [Number]% success rate
• Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons
• Arranged over [Number] daily deliveries of [Type] products, maintaining accuracy to increase customer satisfaction
• Answered customers' questions and addressed problems and complaints in person and via p[Number]%
• Negotiated deals with retailers to increase products' exposure to consumers by gaining prominent display visibility and [Action]
• Sold $[Amount] worth of [Type] products daily to exceed sales goals by [Number]%
• Coordinated various duties, including schedules, payments and allocations between multiple stakeholders while effectively monitoring [Number] customer accounts
• Negotiated and closed deals with minimal oversight
• Cross-sold additional products and services to purchasing customers
• Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences

Customer service, replenishing, sales and cashier.