Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberto Pascual

Summary

Thorough and reliable in Hospitality experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests.

Skilled Housekeeping Supervisor adept at managing services of hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. 10 years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Hardworking and passionate job seeker with strong organizational skills eager to secure new given opportunities to grow on Hospitality. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Housekeeping Manager

Spire Hospitality
06.2022 - Current
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Addressed customer feedback and complaints to maximize satisfaction.

Housekeeping Manager

Paramount Hospitality Management LLC
05.2020 - 06.2022
  • Evaluated employee performance and developed improvement plans.
  • Worked with front desk to respond promptly to all guest requests.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Increased employee performance through effective supervision and training.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Managed team productivity and workflow to exceed quality standards.

Room Inspector

Paramount Hospitality Management LLC
05.2019 - 01.2020
  • Reviewed guest room toiletries, amenities and furnishings as part of quality check.
  • Trained housekeeping staff on cleaning protocols.
  • Inspected guest rooms for compliance with cleanliness standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.

Room Inspector

HSS Hospitality Solutions
09.2016 - 04.2019
  • Collaborated with various team members to meet guests' requests.
  • Reviewed guest room toiletries, amenities and furnishings as part of quality check.
  • Trained housekeeping staff on cleaning protocols.
  • Inspected guest rooms for compliance with cleanliness standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Evaluated employee performance and developed improvement plans.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.

Houseperson

Master Corp
05.2011 - 10.2016
  • Kept building entryway glass clean and polished for professional presentation.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Changed bed linens and collected soiled linens for cleaning.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Education

GED -

Escuela Virtual De Puerto Rico
Puerto Rico
02.2015

Skills

  • Guest Relations
  • Department Coordination
  • Staff Evaluations
  • Customer Service-Focused
  • Training and Mentoring
  • Performance Improvements
  • Document Control
  • Excel, outlook, word
  • SMS Property Management System
  • Hotsos

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Housekeeping Manager

Spire Hospitality
06.2022 - Current

Housekeeping Manager

Paramount Hospitality Management LLC
05.2020 - 06.2022

Room Inspector

Paramount Hospitality Management LLC
05.2019 - 01.2020

Room Inspector

HSS Hospitality Solutions
09.2016 - 04.2019

Houseperson

Master Corp
05.2011 - 10.2016

GED -

Escuela Virtual De Puerto Rico

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Roberto Pascual