Roberto Pereira
Massage Therapist
New York,NY
Summary
I've been in the service industry and hospitality for many years and it's an industry that really excel at I love working with people and helping them and I‘m certainly driven to do the best job that I can in order to create as an individual and help the company that I'm working for to grow. I’m a team player.
Overview
25
25
years of professional experience
Work History
Massage Therapist
Self Employed
03.2018 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments
Bank Teller
Itau Bank
08.2013 - 10.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Bartender/waiter
Strip House
02.2010 - 03.2013
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
Sales Associate
Church’s English Shoes
06.2006 - 02.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Bartender
O Padeiro
01.2000 - 05.2001
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelor of Arts - Business Administration
Burlington College
Burlington, VTAssociate of Arts - Massage Therapy
Jane Garofano School of Massage Therapy
Paramus, NJBartending
ABS Bartending School
New York, NYSkills
- Sales and Marketing
- Social Skills
- Deep Tissue Massage
- Hot Stone Massage
- Sales Expertise
- Stress Relief Massage
- Sports Massage
- Customer Inquiries
- Customer Consultations
- Business Management
- Teller Transactions
- Cash Counting
- Deposit and Withdrawal Management
- Bank Deposits
- Balance Transfers
- Time Management
- Customer Service
- Product Promotion
- Interpersonal Communication
Languages
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Massage Therapist
Self Employed
03.2018 - Current
Bank Teller
Itau Bank
08.2013 - 10.2017
Bartender/waiter
Strip House
02.2010 - 03.2013
Sales Associate
Church’s English Shoes
06.2006 - 02.2008
Bartender
O Padeiro
01.2000 - 05.2001
Bachelor of Arts - Business Administration
Burlington College
Associate of Arts - Massage Therapy
Jane Garofano School of Massage Therapy
Bartending
ABS Bartending School
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)