Roberto Pereira
Massage Therapist
New York,NY
Summary
I've been in the service industry and hospitality for many years and it's an industry that really excel at I love working with people and helping them and I‘m certainly driven to do the best job that I can in order to create as an individual and help the company that I'm working for to grow. I’m a team player.
Overview
25
25
years of professional experience
Work History
Massage Therapist
Self Employed
Chelsea, NY
03.2018 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments
Bank Teller
Itau Bank
540 Madison Avenue Floor 24, New York
08.2013 - 10.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Bartender/waiter
Strip House
New York, NY
02.2010 - 03.2013
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
Sales Associate
Church’s English Shoes
New York, NY
06.2006 - 02.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Bartender
O Padeiro
New York, NY
01.2000 - 05.2001
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelor of Arts - Business Administration
Burlington College
Burlington, VTAssociate of Arts - Massage Therapy
Jane Garofano School of Massage Therapy
Paramus, NJBartending
ABS Bartending School
New York, NYSkills
- Sales and Marketing
- Social Skills
- Deep Tissue Massage
- Hot Stone Massage
- Sales Expertise
- Stress Relief Massage
- Sports Massage
- Customer Inquiries
- Customer Consultations
- Business Management
- Teller Transactions
- Cash Counting
- Deposit and Withdrawal Management
- Bank Deposits
- Balance Transfers
- Time Management
- Customer Service
- Product Promotion
- Interpersonal Communication
Languages
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Massage Therapist
Self Employed
03.2018 - Current
Bank Teller
Itau Bank
08.2013 - 10.2017
Bartender/waiter
Strip House
02.2010 - 03.2013
Sales Associate
Church’s English Shoes
06.2006 - 02.2008
Bartender
O Padeiro
01.2000 - 05.2001
Bachelor of Arts - Business Administration
Burlington College
Associate of Arts - Massage Therapy
Jane Garofano School of Massage Therapy
Bartending
ABS Bartending School