Roberto Pineda
NORWALK,CA
Summary
Highly motivated professional with over 15 years of entrepreneurial, management and experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as a account executive and helping drive sales goals and adapting to companies products and vision. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Business Account Executive
Charter Communications, Spectrum
El Segundo, CA
07.2023 - Current
- Generated new business opportunities through networking, cold calling and referrals.
- Presented company products, services and solutions to prospective clients in a professional manner.
- Consistently reached and exceeded sales goals and focused on revenue share for the company.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Owner
MLP Management Inc.
NORWALK, CA
11.2019 - 03.2024
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Set pricing structures according to market analytics and emerging trends.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Call Center Outside Business Sales
Spectrum Business
Cypress, CA
02.2018 - 09.2019
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Completed up to 100 outgoing calls per day according to assigned call list.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Seized opportunities to upsell products, maximizing revenue.
Field Sales Representative
AT&T Mobility
Hawthorne, CA
03.2016 - 02.2018
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
- Reported on competitor performance detailing price changes, sales events, new products and merchandising materials.
- Built expert product knowledge by attending educational events, establishing personal networks, participating in professional events and by studying and applying products.
- Managed and owned pipeline of regional clients, generated leads and sales by networking and by cold-calling new prospects and followed up with current customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Store Manager
AT&T Mobility
Los Angeles, CA
06.2013 - 03.2016
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Education
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Los Angeles, CA06.2006
Some College (No Degree) -
El Camino College
Torrance, CASkills
- Sales Tracking
- KPI Management
- Marketing Tactics
- Employee Motivation
- B2B sales
- Territory management
- CRM proficiency
- Prospecting
- Cold calling
- Performance tracking
- Salesforce
- Negotiation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Business Account Executive
Charter Communications, Spectrum
07.2023 - Current
Owner
MLP Management Inc.
11.2019 - 03.2024
Call Center Outside Business Sales
Spectrum Business
02.2018 - 09.2019
Field Sales Representative
AT&T Mobility
03.2016 - 02.2018
Assistant Store Manager
AT&T Mobility
06.2013 - 03.2016
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Some College (No Degree) -
El Camino College
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