Roberto Ramirez
Pasadena ,CA
Summary
Dynamic Manager with a proven track record at Bobby's Place Pasadena, excelling in operations management and team leadership. Demonstrated ability to enhance customer satisfaction and streamline service delivery by training over 20 team members in customer service and food safety standards. Skilled in multitasking and decision-making, ensuring high compliance with health standards and efficient shift scheduling.
Overview
36
36
years of professional experience
Work History
Manager
Bobby's Place Pasadena
06.1989 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Established and managed team schedules and shift assignments.
- Ordered new supplies and food to maintain service levels.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than 20 team members.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Set and oversaw weekly and special event menu plans.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Planned and directed high-volume food preparation in fast-paced environment.
Education
GED -
John Muir High School
PASADENA 06-1991
Skills
- Customer service
- Team leadership
- Time management
- Shift scheduling
- Positive attitude
- Multitasking Abilities
- Decision-making
- Operations management
Languages
Spanish
Full Professional
Timeline
Manager
Bobby's Place Pasadena
06.1989 - Current
GED -
John Muir High School
Similar Profiles
Jorge CortezJorge Cortez
Operations Manager at Hyatt Place PasadenaOperations Manager at Hyatt Place Pasadena
Brieayla UlsaverBrieayla Ulsaver
Waitress at Bobby's KitchenWaitress at Bobby's Kitchen
Tasia NashTasia Nash
Food Service Worker at Cheese Burger Bobby'sFood Service Worker at Cheese Burger Bobby's