ROBERTO RAMIREZ, BSN, RN
Summary
Bilingual Emergency and Psychiatric Mental Health Registered Nurse with expertise in crisis stabilization, emergency medicine, behavioral health, and interdisciplinary care coordination. Proven leader recognized for mentoring clinical teams, leading quality improvement initiatives, implementing evidence-based practices, and fostering operational excellence in high-acuity healthcare environments. Combines frontline clinical experience with a deep understanding of the cultural, social, and systemic barriers that influence access to overall health and human services. Committed to advancing trauma-informed, person-centered care through collaborative leadership, program development, and community partnerships that improve clinical outcomes and expand access to care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
REGISTERED NURSE - EMERGENCY DEPARTMENT (TEAM LEAD, PRECEPTOR)
Novant Health New Hanover Regional Medical Center
Wilmington
03.2024 - Current
- Respond swiftly to emergency situations, providing optimal care and life-saving interventions.
- Triage and treatment of high-volume caseload in a fast-paced emergency room environment.
- Assess patient care needs to prioritize treatment while maintaining efficient patient flow.
- Coordinate staff assignments and resource allocation to enhance patient flow in a high-acuity Level II trauma center.
- Precept new graduate nurses and students, fostering clinical competence and critical thinking skills.
- Collaborate with interdisciplinary teams to develop individualized care plans that improved patient satisfaction.
- Contribute to quality improvement projects that aimed to decrease emergency department length of stay.
PSYCHIATRIC SERVICES
Coastal Horizons Center
Wilmington
01.2018 - Current
- Oversaw daily operations of psychiatric department, managed provider schedules, and coordinated interdisciplinary care to enhance patient outcomes.
- Provided patient education, crisis intervention, and case management to facilitate mental health and primary care integration.
- Coordinated specialist referrals and ensured timely processing of paperwork to streamline patient care.
- Assisted healthcare providers in delivering patient care and optimizing appointment management.
- Collected and documented patient medical histories and vital signs accurately.
- Participated in Access and Opportunities Committee, advancing cultural humility and refining organizational practices.
Education
Bachelor of Science in Nursing -
University North Carolina Wilmington
Wilmington, NC12-2025
Associate Degree in Nursing -
Cape Fear Community College
Wilmington, NC12-2023
Associate of Arts -
Cape Fear Community College
Wilmington, NC12-2019
Skills
- Trauma intervention
- Triage assessment
- Emergency response strategies
- Clinical assessment
- Patient flow management
- Patient safety protocols
- Quality improvement
- Interdisciplinary collaboration
- Staff development
- Patient advocacy
Volunteerism and Leadership
- MEMBER, COMMUNITY ADVISORY COUNCIL, THE NEW HANOVER COUNTY COMMUNITY ENDOWMENT, CURRENT
- BOARD MEMBER, NEW HANOVER COUNTY HEALTH AND HUMAN SERVICES, CURRENT
- PROFESSIONAL MENTOR, UNIVERSITY OF NORTH CAROLINA WILMINGTON, CURRENT
- VOLUNTEER, COMMUNITY COUNSELING CENTER, CURRENT
- FORMER VICE CHAIR, BOARD OF DIRECTORS, CAPE FEAR LATINOS, 08/01/24 - 06/01/25
Certification
- Registered Nurse - NC Board of Nursing, Current
- Basic Life Support (BLS)
- Pediatric Advanced Life Support (PALS)
- Advanced Life Support (ALS)
- Trauma Nursing Core Course (TNCC)
- NIH Stroke Scale (NIHSS)
- Nationally Certified Psychiatric Technician (NCPT)
- Management of Aggressive Behavior (MOAB)
Accomplishments
- 2025 DAISY Award Nominee
- 2026 DAISY Award Nominee
- 2026 40 under 40 Honoree
Timeline
REGISTERED NURSE - EMERGENCY DEPARTMENT (TEAM LEAD, PRECEPTOR)
Novant Health New Hanover Regional Medical Center
03.2024 - Current
PSYCHIATRIC SERVICES
Coastal Horizons Center
01.2018 - Current
Bachelor of Science in Nursing -
University North Carolina Wilmington
Associate Degree in Nursing -
Cape Fear Community College
Associate of Arts -
Cape Fear Community College