Summary
Overview
Work History
Education
Skills
Timeline
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Roberto Ramos

San Antonio,TX

Summary

Dedicated professional with a strong background in facility maintenance and guest services, notably at Compass Rose. Proven expertise in cleaning and sanitation techniques, complemented by exceptional problem-solving skills. Enhanced environments through meticulous attention to detail and effective waste disposal practices, ensuring a safe and welcoming atmosphere for all.

Overview

15
15
years of professional experience

Work History

School Custodian

Compass Rose
05.2024 - 05.2025
  • Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
  • Kept building spaces premises clean inside and outside.
  • Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
  • Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
  • Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
  • Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
  • Moved furniture for cleaning and set up for special events.
  • Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Ensured waste management efficiency by properly disposing of trash and recyclables according to regulations.
  • Reported vandalism or other damage to property to supervisor.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.

Spa Concierge

Omni Hotels & Resorts
10.2021 - 01.2024
  • Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
  • Promoted wellness culture within the spa by organizing team-building exercises, staff wellness programs, and other initiatives.
  • Optimized revenue generation opportunities by staying informed about industry trends and adjusting offerings accordingly.
  • Supported training initiatives for new staff members to help them quickly acclimate to spa protocols and procedures.
  • Contributed to increasing repeat business by establishing rapport with clients and offering exceptional service.
  • Collaborated with marketing team to promote special events, seasonal offers, and new treatment launches.
  • Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
  • Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
  • Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.

Houseman Supervisor

Riverwalk Plaza Hotel
09.2015 - 03.2020
  • Maintained open communication channels with staff members, fostering an environment of trust and mutual respect that promoted teamwork and collaboration.
  • Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards and timely completion of tasks.
  • Enhanced guest satisfaction through prompt response to requests, addressing concerns, and providing exceptional service.
  • Communicated effectively with other department supervisors to maintain seamless operation across all hotel functions.
  • Maintained a clean and well-organized work environment for efficient operations and reduced workplace hazards.
  • Assisted in inventory management by monitoring supply levels and submitting requisition orders as needed.
  • Developed comprehensive schedules that ensured adequate staffing levels during peak periods while avoiding overstaffing during slower times at the hotel property.
  • Addressed maintenance issues promptly by coordinating with relevant departments, ensuring minimal disruption to guests'' experiences.
  • Promoted a guest-centric culture within the houseman team, emphasizing the importance of providing exceptional experiences for all visitors to the property.
  • Coordinated daily assignments for housemen crew, maximizing productivity while minimizing labor costs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.

Field Radio Operator

United States Marine Corps
10.2010 - 01.2014
  • Provided reliable communication support for field operations, ensuring mission success.
  • Reduced downtime with rapid troubleshooting and repair of malfunctioning radio equipment.
  • Learned and applied basic telecommunication and radio operation skills.
  • Encrypted and decrypted communications when sending and receiving messages.
  • Promoted situational awareness among team members with real-time updates from other units during complex missions or exercises.
  • Safeguarded sensitive information with strict adherence to security protocols during transmission and reception.
  • Ensured operational readiness with regular equipment inspections, maintenance, and repairs.
  • Supported mission success, coordinating critical information exchange between units in the field and command centers.
  • Assembled and tuned radios by constructing equipment and antennas.
  • Streamlined communication processes by developing efficient standard operating procedures for radio use.
  • Optimized signal strength and clarity by accurately configuring radio frequencies and settings.
  • Operated communications systems to send and receive transmissions.
  • Developed, constructed, installed and adjusted settings on Controlled Cryptographic Item radio equipment to complete field mission objectives effectively.
  • Trained junior operators in proper equipment usage, promoting a culture of safety and responsibility within the unit.
  • Fostered strong relationships with adjacent units by providing timely assistance during joint operations or emergency situations.
  • Maintained accurate documentation of messages transmitted and received.
  • Completed inspections, followed maintenance schedules and completed repairs.
  • Passed along phone messages and maintained records.

Education

Dillard McCollum Hs
San Antonio, TX
05.2010

Skills

  • Punctuality
  • Basic repairs
  • Cleaning expertise
  • Sanitation techniques
  • Chemical handling
  • Cleaning and sanitizing
  • Floor cleaning and buffing
  • Problem-solving
  • Attention to detail
  • Time management
  • Waste disposal
  • Room setup and breakdown

Timeline

School Custodian

Compass Rose
05.2024 - 05.2025

Spa Concierge

Omni Hotels & Resorts
10.2021 - 01.2024

Houseman Supervisor

Riverwalk Plaza Hotel
09.2015 - 03.2020

Field Radio Operator

United States Marine Corps
10.2010 - 01.2014

Dillard McCollum Hs

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Roberto Ramos