Roberto Reyes
Arkansas,AR
Summary
Proven leader in operational efficiency and logistics management, I spearheaded initiatives at King Burrito that significantly enhanced customer satisfaction and streamlined compliance. My expertise in fostering teamwork and excellent interpersonal skills led to notable improvements in staff supervision and vendor relations, achieving a seamless operational framework that prioritized both quality and cost-effectiveness.
Knowledgeable Area Manager with proven track record of optimizing operational processes and driving team performance. Successfully led and coordinated multi-site operations, ensuring high standards and efficiency. Demonstrated expertise in strategic planning and team leadership, fostering collaborative and results-driven environment.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Area Manager of Operations
King Burrito
06.2018 - Current
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
Area Manager of Operations
Denny's Restaurant
05.2017 - 05.2018
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
General Manager
5 Guys Burgers And Fries
03.2016 - 03.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Area Manager
Qdoba Mexican Grill Arkansas, Missouri, Oklahoma.
09.2006 - 02.2016
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed and implemented strategies to improve customer service and increase sales.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Supervised various locations, enforcing high-quality standards of operation.
General Manager/Area Manager of Operations
Denny's Restraunt
09.1987 - 08.2006
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
English/2years of Business -
Cuesta College
San Luis Obispo, 03-1990
Skills
- Operational efficiency
- Logistics management
- Excellent interpersonal skills
- Standard operating procedures
- Outstanding communication skills
- Staff supervision
- Inventory monitoring
- Compliance management
- Budgets
- Customer and vendor relations
- Teamwork
- Customer service
Accomplishments
Many awards from preview jobs.
1.-Record sales
2.-Most improve sales
3.-president award (Denny's company)
4.-Record catering sales
5.-Most improve customer increase
etc.
Certification
ServSafe Certified
Languages
Spanish
Full Professional
Timeline
Area Manager of Operations
King Burrito
06.2018 - Current
Area Manager of Operations
Denny's Restaurant
05.2017 - 05.2018
General Manager
5 Guys Burgers And Fries
03.2016 - 03.2017
Area Manager
Qdoba Mexican Grill Arkansas, Missouri, Oklahoma.
09.2006 - 02.2016
General Manager/Area Manager of Operations
Denny's Restraunt
09.1987 - 08.2006
ServSafe Certified
English/2years of Business -
Cuesta College
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