Roberto Rodriguez

• Responded to client inquiries and provided technical assistance remotely and on-site for over 100 clients in NJ.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Performed installation, setup, troubleshooting, and maintenance repair of printers, and scanners of all models and sizes
• Monitored server rooms, wireless networks and other server infrastructures, keeping systems running smoothly.
• Installed, configured and maintained computer systems for clients such as PC repairs, PC upgrades, data migration, and recovery.
• Troubleshot issues with Microsoft services such as Outlook, Word, and Excel.
• Created user accounts and assigned permissions with Office 365 portal, and Active Directory.
• Created cloud sharing infrastructures such as OneDrive, Teams, and SharePoint for clients
• Maintained and troubleshot issues within Azure environments.
• Well versed in RMM, documenting, and ticketing systems such as Connectwise, Datto, and ITGlue.
• Setup, managed, and maintained Voip services for clients with Cytracom
• Setup, and maintained various server hardware vendors such as Ubiquiti, Netgate pfSense, Synology, and Dell servers.
• Set up, deployed and maintained Backup Disaster Recovery units with ConnectWise BDR services, Carbonite, and Datto Cloud Continuity
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for clients
• Provided support for Windows OS (7-11) and Mac OS
• Provided set and support for anti-virus vendors such as Webroot, SentinelOne, and Huntress.

• Performed quality control of repaired vehicles

• Performed new vehicle prep

• Certified preowned vehicle

• Diagnosed and repaired mechanical systems

• Diagnosed and repaired electrical systems

• Operated automotive heavy equipment

• Entry level technician

• Oil changes

• Tire changes

• Battery changes

• Brake service

• Spark plugs