Roberto Romero
Houston,TX
Summary
Versatile and dependable, demonstrated excellence in customer service and team collaboration. Skilled in cleaning, sanitizing, and maintenance, with a keen eye for detail. Proven ability to enhance customer satisfaction and workplace efficiency, achieving significant improvements in cleanliness and client relations.
Overview
3
3
years of professional experience
Work History
Janitorial Worker
Commercial Cleaning Service
01.2023 - 04.2023
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Dusted surfaces, ledges, fixtures and furniture.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
Cashier
Jack in the Box
03.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Food Waiter
IHOP
04.2020 - 02.2021
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
Education
High School Diploma -
Cypress Springs High School
Houston, TX05.2023
Skills
- Cleaning and sanitizing
- Chemical Handling
- Parts Replacement
- Power Tool Usage
- Attention to Detail
- Responsible and Dependable
- Team Collaboration
- Client Communication
- Basic Repairs
- Maintenance
- Customer Service
- Decision-Making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Janitorial Worker
Commercial Cleaning Service
01.2023 - 04.2023
Cashier
Jack in the Box
03.2022 - 09.2022
Food Waiter
IHOP
04.2020 - 02.2021
High School Diploma -
Cypress Springs High School
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