Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberto Romero

Fresno,CA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

3
3
years of professional experience

Work History

Sales Associate

Spencer's Gifts
Fresno, CA
10.2024 - Current
  • Organized stockroom shelves according to size, color or style.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Developed trusting relationships with customers by making personal connections.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Drive-Thru Cashier

KFC Restaurant
Clovis, CA
06.2022 - 10.2024
  • Assisted in training new employees on restaurant procedures and policies.
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
  • Maintained cleanliness of work area throughout shift.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Greeted customers, took orders, and provided product information.
  • Followed all safety protocols while operating restaurant equipment like fryers or grills.
  • Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
  • Received payment from customers and made change as needed.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Prepared drinks, ice cream and other special items to complete food orders.

Education

High School Diploma -

Fresno City College
Fresno, CA
06-2024

Skills

  • Customer service
  • Visual merchandising
  • Sales processing
  • Inventory management
  • Team collaboration
  • Employee training
  • Problem solving
  • Store opening and closing
  • Upselling
  • Positive and professional

Timeline

Sales Associate

Spencer's Gifts
10.2024 - Current

Drive-Thru Cashier

KFC Restaurant
06.2022 - 10.2024

High School Diploma -

Fresno City College

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