Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberto Sancen

Fort Worth,TX

Summary

I am a highly motivated, results-driven and performance-focused

professional offering a broad-based experience in Operations, Transportation, Outbound Sales and Customer Relationship Management. I have operated commercial vehicles across the DFW area safely while communicating with dispatch and my superiors of any issues along the routes. Loaded and unloaded recycling materials from vehicles and onto nearby facilities according to our safety and security guidelines daily.

Overview

13
13
years of professional experience

Work History

Inside Sales Representative

Shred It
09.2022 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Used CRM software to maintain detailed contact logs and account records.
  • Prepared and submitted reports to keep management informed of sales activities and progress.

Transportation Supervisor

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10.2019 - 09.2022
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Verified that drivers completed required safety training and attended quarterly driver safety meetings.
  • Planned and established transportation routes, work schedules and operator assignments.
  • Scheduled repair and preventive maintenance of vehicles and other equipment.
  • Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
  • Demonstrated tasks to new hires and assigned to experienced workers for further training.
  • Verified that drivers transported loads safely and complied with state DOT laws.
  • Managed routing, driver supervision and DOT compliance.
  • Monitored and maintained on-time delivery, reliability, service and performance.
  • Monitored safe operations by conducting field safety audits.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Met safety and regulatory standards for full operational compliance.

Lead Customer Service Driver

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03.2016 - 10.2019
  • Picked up and delivered trucks for service department.
  • Kept accurate log of daily deliveries and pick-ups.
  • Tested drive trucks after service technicians completed repairs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Inspected load security and checked for damages.
  • Filled out load paperwork and DOT-mandated log books.

CDL Driver

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10.2010 - 03.2016
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Contacted dispatch to report delivery incidents and determine best methods for resolution.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Education

High School Diploma -

Trimble Technical High School
Fort Worth, TX
05.2001

Skills

  • Safe Driving Practices
  • Plan Routes
  • Transportation Logs
  • Strong Working Relationships
  • DOT Compliance
  • Commercial CDL B Driving Experience

Languages

Spanish
Native or Bilingual

Timeline

Inside Sales Representative

Shred It
09.2022 - Current

Transportation Supervisor

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10.2019 - 09.2022

Lead Customer Service Driver

Shred It
03.2016 - 10.2019

CDL Driver

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10.2010 - 03.2016

High School Diploma -

Trimble Technical High School

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Roberto Sancen