ROBERTO SERRANO
East Palo Alto,CA
Summary
Experienced US Army soldier and Security Professional with over 10 years in Security and 5 years in the Military. Excellent reputation for resolving problems, improving customer satisfaction, and increasing Moral. Growing up in the Foster Care system and having spent time with many different families allowed me to gain insight and understanding of different backgrounds. This caused me to have a much easier time relating and blending into any community that most would find difficult to communicate to. Later Joining the Army further helped me gain the skill, knowledge and confidence i needed to build a better future for myself.
Overview
8
8
years of professional experience
Work History
Special Operations Officer
Allied Universal Security Services
03.2020 - Current
- Showcased Mastery level in all fields to be an example for Client and other Security officers
- Created BOLO Reports and took detailed eye witness interviews
- Generated reports covering details about data, system operation and error monitoring.
- Managed over 5 incidents in one hour time span
- Trained and monitored multiple security teams
- Coordinated and conducted various training, such as firearms, report writing and physical fitness.
- Maintained high level of awareness and reported suspicious activity.
TRANSPORTATION MANAGEMENT COORDINATOR (88N)
U.S.A Army
06.2019 - Current
- Coordinated efforts of 10 team members engaged in Transportation project for solution development to hurdles to miscellaneous delivery.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Performed various administrative functions, including filing paperwork, Equipment maintenance, Peer Review and bookkeeping.
- Oversaw Mission Critical Transportation details, ensuring protocol was met
- Trusted with Top Secret Information
San Jose Police Recruit
San Jose Police Department
06.2022 - 12.2022
- Trained to Aid fellow officers with traffic stops, domestic disturbance calls and warrant execution activities.
- Trained to detain vehicles for varied traffic violations and issue warnings and citations to drivers in a controlled environment.
- Trained in delivering medical assistance under stress.
- Trained to Arrest suspects and transported prisoners to a police station for processing and detention.
- Surveilled criminal suspects and assigned locations, documenting suspect behavioral patterns for inclusion in intelligence reports.
Security Site Supervisor
Guarda World
04.2018 - 01.2021
- Denied entrance to unauthorized persons
- Monitored and reported suspicious activities to local authorities
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Contacted and scheduled repairs
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
- Secured all doors in office and main building after hours
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Responded to tenant issues and provided answers
Customer Service Representative
BANK OF AMERICA FINANCIAL CENTER
03.2017 - 09.2017
- Cleaned and organized store, including checkout desk and displays
- Operated cash register for cash, check and credit card transactions with 98% accuracy
- Identified potential shoplifters and alerted management
Team Leader
Jack In the Box
03.2016 - 04.2017
- Processed cash and credit payments rapidly and accurately
- Placed special merchandise orders for customers
- Organized all shipments in systematic order Accurately logged all daily shipping and receiving orders
- Worked night and weekend shifts during holiday season Promoted from team member to shift lead in less then 6 months compared to typical 1 year
Education
No Degree - Combat Life Saving Skills
US Army
Dublin, CA03.2023
Bachelor of Arts - Psychology
California State University - East Bay
Hayward, CA06.2021
Skills
- Superior customer service
- Lennel System
- Crisis intervention training
- Strong verbal communication
- Arrest procedures Conflict resolution
- Risk analysis training
- Conflict resolution techniques
- Extremely organized
- Investigation documentation
- Stationary surveillance
- Data management
- Electronic surveillance
- Client assessment and analysis
- Process implementation Staff development
- Top Secret Security Clearance
- Transportation management systems
Timeline
San Jose Police Recruit
San Jose Police Department
06.2022 - 12.2022
Special Operations Officer
Allied Universal Security Services
03.2020 - Current
TRANSPORTATION MANAGEMENT COORDINATOR (88N)
U.S.A Army
06.2019 - Current
Security Site Supervisor
Guarda World
04.2018 - 01.2021
Customer Service Representative
BANK OF AMERICA FINANCIAL CENTER
03.2017 - 09.2017
Team Leader
Jack In the Box
03.2016 - 04.2017
No Degree - Combat Life Saving Skills
US Army
Bachelor of Arts - Psychology
California State University - East Bay
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