Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Roberto Serrano

Lakeland

Summary

Dynamic Quality Engineer with a proven track record at Fidus Global, enhancing equipment throughput by 20% through effective project leadership and quality audits. Skilled in developing engineering SOPs and fostering customer relationships, I excel in troubleshooting and communication, driving continuous improvement and ensuring high-quality standards in all deliverables.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Engineer

Fidus Global
Ocala
10.2023 - Current
  • Led various mechanical renewal projects, directing teams of 4 to 10 people that refurbished MHE equipment to prepare site for Pontem install increasing throughput by 20%.
  • Managed staff, communicated performance expectations, provided direction and support to technicians.
  • Developing Engineering SOP’s for Field Services and ensuring these processes were followed to ensure customer satisfaction.
  • Developing mechanical alterations to replace obsolete parts to improve equipment.
  • Creating reports on quality standards that appropriately represent the condition of the equipment.
  • Created sales quotes alongside the sales team.
  • Develop and maintain relationships with customers to promote sales.
  • Work closely with marketing, product and customer support to drive client satisfaction.
  • Leading the equipment commissioning process for the Dollar Tree DC301 location. Ensuring that the customer obtains a high-quality product.
  • Developed preventive maintenance procedures and checklists for multiple equipment at DC301.
  • Conducted multiple quality audits on slat sorters as SME for the equipment.
  • Met with costumers to make sure they were satisfied and product delivered met criteria.

RME IOQ Technician III

Amazon
Virtual Location
11.2020 - 10.2023
  • Conducted 50+ quality audits on various types of sorters from different manufacturers (Dematic, Intelligrated, Vanderlande, etc.) to ensure equipment met Amazon standards.
  • Managing the IOQ process across the network and providing support to SME groups.
  • Partnered with integrators to perform benchmarking checks and reliability enhancements, which later became standards for the manufacturer.

Service Technician III

JLL
Orlando
07.2018 - 11.2020
  • Maintained conveyor system at Amazon MCO1 site, leading PM team, being a part of the Intellisort and CB4000 Crossbelt sorter SME group.
  • Planning and scheduling all maintenance activities to be performed during the site's down time window.

Senior Technician

JSM
Orlando
04.2015 - 07.2018
  • Performed maintenance activities and repairs on BHS system at MCO Airport.
  • Worked closely with management to provide technical and safety training for multiple types of equipment.

Education

Completed Course Work in Engineering -

Universidad De Puerto Rico
Aguadilla, PR
01.2014

Skills

  • Microsoft Office
  • Smartsheet
  • Troubleshooting
  • Leadership
  • Customer service
  • Communication
  • Teamwork
  • Quality audits
  • Equipment maintenance
  • Engineering SOP development
  • Mechanical troubleshooting
  • Preventive maintenance
  • Performance management
  • Process improvement
  • Project coordination
  • Team leadership
  • Problem solving
  • Time management
  • Sales collaboration
  • Six sigma methodology
  • Root-cause analysis
  • Continuous improvement
  • Quality assurance
  • Spanish fluency

Certification

  • OSHA 30
  • NFPA 70E
  • CPR

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Quality Engineer

Fidus Global
10.2023 - Current

RME IOQ Technician III

Amazon
11.2020 - 10.2023

Service Technician III

JLL
07.2018 - 11.2020

Senior Technician

JSM
04.2015 - 07.2018

Completed Course Work in Engineering -

Universidad De Puerto Rico

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Roberto Serrano