Roberto Tineo
Elmhurst,NY
Summary
Dynamic automotive professional well rounded in the automotive industry, excelling in customer relationship management and vehicle assessment. Excellent communication and problem-solving skills for providing customers with best possible service. Expert in cost estimation and repairs scheduling. Demonstrated ability to resolve conflicts efficiently, ensuring customer satisfaction and repeat business.
Overview
16
16
years of professional experience
Work History
Automotive Purchase Manager
Classic Business Group
05.2023 - Current
- Managed a team of purchasing professionals, providing guidance and support for their development.
- Conducted market research to identify new suppliers and obtain competitive quotations.
- Coordinated logistics activities related to transportation, shipping, and warehousing of purchased vehicles.
- Maintained a comprehensive understanding of market trends.
Automotive Sales Professional
Ideal Auto Sales Of Bayside
02.2022 - 09.2023
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
Service Advisor /Estimator
Zoom Auto Concepts
02.2018 - 01.2022
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Provided accurate collision and mechanical repair estimates to customers using CCC-One repair platform.
Diamond & Jewelry Transportation Coordinator
Brinks Global Services
11.2008 - 03.2016
- Managed a high volume of orders, prioritizing tasks effectively to meet tight deadlines.
- Enhanced shipment efficiency by coordinating airfreight activities and managing shipping documentation.
- Ensured compliance with international trade regulations, diligently monitoring changes in export laws and updating company procedures accordingly.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Education
GED -
Flushing High School
Flushing, NY03.2006
Skills
- Service Recommendations
- Repairs Scheduling
- Vehicle assessment
- Cost Estimation
- Customer Relationship Management
- Warranty Claims Process Management
- Sales and Upselling
- Customer Service
- Excellent Communication
- Conflict Resolution
Languages
English
Spanish
Timeline
Automotive Purchase Manager
Classic Business Group
05.2023 - Current
Automotive Sales Professional
Ideal Auto Sales Of Bayside
02.2022 - 09.2023
Service Advisor /Estimator
Zoom Auto Concepts
02.2018 - 01.2022
Diamond & Jewelry Transportation Coordinator
Brinks Global Services
11.2008 - 03.2016
GED -
Flushing High School
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