Roberto Tolentino
Sales
Whitestone,NY
Summary
Enthusiastic and articulate communicator with top performance sales manager experience and business development strategies with a record of always exceeding sales and profit within intensely competitive industries and markets.
With expert level of negotiations and sales closings, known as a strong leader who can motivate small and large groups of people to optimize productivity , collaborate with others and help them realize their potential to inspire them to achieve ambitious business goals. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
CSR, Sales
Hertz Car Rental
Pensacola , FL
02.2022 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Real Estate Sales Agent
Keller Williams Landmark II
Queens, NY
09.2019 - Current
- Generated leads for sales and rental properties through cold calls and referrals.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
- Performed home evaluations and develop competitive market analysis for individual homes.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Business Owner/Operator
Multiple Retail Locations
Tampa, FL
05.2013 - 07.2019
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Trained and motivated employees to perform daily business functions.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Created and oversaw opening of multiple locations from start to finish throughout the state of FL.
Sales Agent
AIG Chartis Insurance -One Touch Direct
Tampa, FL
03.2012 - 07.2013
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Offered each customer top-notch, personal service and polite support to increase sales and customer satisfaction.
- Aided Spanish and English speaking customers, increasing customer loyalty and revenue.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Regional Manager
Verizon
Pittsburgh, Pennsylvania
07.2010 - 02.2012
- Effectively recruited , hired and trained highly talented individuals bringing exceptional skills and expertise to sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Responsible for the development of new territories in Pittsburgh PA and several territories throughout Florida.
- Ranked top regional sales manager by exceeding clients monthly and yearly sales goals.
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes.
General Manager
Pro Medical Health Insurance
Tampa, FL
12.2009 - 07.2010
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Sales Rep
T-Mobile Authorized Dealer
Tampa, FL
06.2009 - 12.2009
- Used consultative sales approach to understand customer needs and recommend relevant offerings resulting in increasing and exceeding sales goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers and increasing sales by 10%.
Insurance Sales Consultant
Florida Health Solutions
Tampa, FL
01.2007 - 06.2009
- Enhanced customer relations while maintaining quality assurance and customer satisfaction
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed recruiting strategies to identify qualified candidates and build network.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Drove team revenue totals by bringing in top sales numbers.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
Business Administration
Unibe
Santo Domingo Dominican RepublicHigh School Diploma -
Villas Del MAr International
Juan Dolio Dominican Republic06.2005
Skills
- Excellent Verbal and Written Communication
- Efficient and Detail-Oriented
- Creative Problem Solving
- Quality assurance
- Multi-Task Management
- Territory Sales Experience
- Client Relations
- Cold Calling
- Customer Service and Satisfaction
- Top-rated sales performance
- Top-tier Negotiation skills
- Fluent in verbal and written communication in English and Spanish
Timeline
CSR, Sales
Hertz Car Rental
02.2022 - 12.2024
Real Estate Sales Agent
Keller Williams Landmark II
09.2019 - Current
Business Owner/Operator
Multiple Retail Locations
05.2013 - 07.2019
Sales Agent
AIG Chartis Insurance -One Touch Direct
03.2012 - 07.2013
Regional Manager
Verizon
07.2010 - 02.2012
General Manager
Pro Medical Health Insurance
12.2009 - 07.2010
Sales Rep
T-Mobile Authorized Dealer
06.2009 - 12.2009
Insurance Sales Consultant
Florida Health Solutions
01.2007 - 06.2009
Business Administration
Unibe
High School Diploma -
Villas Del MAr International