Roberto Torres
Waterbury,CT
Summary
Experienced service oriented individual with strong phone handling skills. Skilled in building customer relationships and understanding customer needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Donation Center Attendant
Goodwill Industries Of Southern New England Inc.
11.2022 - Current
- Completed appropriate paperwork for donations.
- Sorted and placed donations in appropriate containers.
- Assisted truck driver in transferring donations between vehicle and building.
- Greeted and provided friendly service to donors and assisted in transferring items to facility.
- Displayed excellent customer service when greeting customers and accepting donations.
- Opened and closed facility according to operating hours to secure donations and funds.
Computer Repair Technician Intern
RT Computer Repair LLC
11.2019 - 02.2022
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations.
- Backed up company data on a regular basis, successfully recovering critical information.
Education
High School Diploma -
Crosby High School
Waterbury, CT06.2018
Skills
- Customer Experience
- Computer Proficiency and Microsoft Office
- Technical Support
- Troubleshooting and Assistance
- Data Input
- Strong Communication and Interpersonal Skills
- High-Volume Environments
Timeline
Donation Center Attendant
Goodwill Industries Of Southern New England Inc.
11.2022 - Current
Computer Repair Technician Intern
RT Computer Repair LLC
11.2019 - 02.2022
High School Diploma -
Crosby High School
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