Roberto Torres
Hempstead,NY
Summary
Dynamic Operations Manager with a proven track record at The Royal Palm, excelling in strategic planning and staff development. Enhanced customer satisfaction through effective communication and problem resolution, fostering a motivated team in high-pressure environments. Skilled in inventory control and client relations, driving operational success and team cohesion.
Overview
7
7
years of professional experience
Work History
Operations Manager/Maitre D'
The Royal Palm
04.2023 - Current
- Developed and implemented strategies to maximize customer satisfaction.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Resolved customer problems and complaints.
Server/Captain Waiter
Leonard's Palazzo
02.2020 - 04.2023
- Coordinated foodservice operations between kitchen staff and dining room servers.
Server
Jericho Terrace
04.2019 - 02.2020
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Sewanhaka High School
Elmont, NYSkills
- Staff development
- Strategic planning
- Employee motivation
- Customer service
- Team leadership
- High-pressure environments
- Client relations
- Inventory control
- Planning and implementation
- Staff management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager/Maitre D'
The Royal Palm
04.2023 - Current
Server/Captain Waiter
Leonard's Palazzo
02.2020 - 04.2023
Server
Jericho Terrace
04.2019 - 02.2020
High School Diploma -
Sewanhaka High School