Roberto Valadez
Starkville,MS
Summary
Highly motivated individual who wants to excel in this field with hard work and dedication. Looking for an entry-level position to kickstart my career and incorporate my skills in banking. I believe with my skills and education I can help meet the personal goals that the bank organization may have. I am hard working and I have excellent customer service skills that I can provide to the clients in a professional and friendly manner while maintaining high levels of accuracy and efficiency under pressure.
Overview
2
2
years of professional experience
Work History
Tennis Pro
Tupelo Country Club
08.2021 - 07.2023
- Delivered high level of energy and enthusiasm to all customer-oriented activities, which helped promote excitement from all participants.
- Contributed to pro shop needs by stringing racquets, merchandising products and managing customer needs.
- Adapted quickly to changing game plans and strategies.
- Fielded phone calls, answered guest inquiries and provided information regarding club services.
- Mentored teams preparing for regional and national competitions by demonstrating serve techniques and explaining methods for reducing stress.
Customer Service Associate
Mississippi State University Sports & Recreation
05.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Tennis Club President
MSU
- Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
Education
Bachelor's Degree - Kinesiology
Mississippi State University
Starkville, MS2022
Association of Arts Degree -
Itawamba Community College
Fulton, MS05.2018
Skills
- Bilingual
- Cash Handling
- Sound customer service skills
- Excellent communication
- Basic math skills
- Teamwork
- Problem solving
- Attention to detail
- Reliability
- Honesty
Languages
Spanish
Native or Bilingual
Timeline
Tennis Pro
Tupelo Country Club
08.2021 - 07.2023
Customer Service Associate
Mississippi State University Sports & Recreation
05.2021 - 08.2021
Tennis Club President
MSU
Bachelor's Degree - Kinesiology
Mississippi State University
Association of Arts Degree -
Itawamba Community College
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