ROBERTO VALDES
Levittown,NY
Summary
Seasoned professional with a robust background in law enforcement, asset protection and school security notably with the New York City Police Department. Excelled in emergency management and client relations, significantly enhancing safety and customer satisfaction. Skilled in surveillance and emergency response, also with School security maintaining the safety and welfare of minors within the guidelines of the board of education. Years of experience in supervision of security guards demonstrating a strong ability to lead and innovate in high-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
School Security Officer
Arrow Security Corp.
Freeport, New York
02.2025 - Current
- Assisted in the management and maintenance of key control systems.
- Investigated any suspicious behavior or reports of criminal activity on campus property.
- Provided escorts for staff members when requested by administrators or teachers.
- Provided guidance to visitors on school policies upon entering the building.
- Enforced rules and regulations on school grounds to prevent disruption or illegal activities.
- Conducted daily patrols of school premises to detect any suspicious activity and ensure safety of students, staff and visitors.
- Supervised student activities during lunch periods and after-school events.
- Prepared detailed incident reports following any breach of security protocols.
- Monitored access control systems such as CCTV cameras, alarm systems and intercoms.
- Responded to calls for assistance from school personnel, including medical emergencies and fights.
Asset Protection Supervisor
Macys Department Store
Massapequa, NY
04.2019 - 11.2024
- Ensured compliance with federal, state and local laws and regulations relating to asset protection.
- Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
- Conducted investigations of shoplifting incidents and employee theft cases.
- Developed strategies for reducing losses due to theft, fraud or vandalism.
- Trained personnel on proper asset protection procedures and techniques.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
- Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
- Investigated suspicious activities that may lead to internal and external fraud or theft.
- Created reports summarizing findings from investigations into potentially fraudulent activities.
- Maintained up-to-date knowledge of applicable laws, regulations, policies, procedures, techniques and trends pertaining to asset protection.
- Developed action plans to address identified security issues and risks.
- Maintained detailed records of incidents, such as thefts, losses, injuries, for reporting purposes.
- Supervised team of loss prevention associates in the daily operations of the store's security systems.
- Implemented security policies and procedures designed to protect company assets from fraud or theft.
Insurance Agent
Revolution Financial management
Hauppauge, NY
02.2017 - 10.2018
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
POLICE OFFICER
New York City Police Department
New York
01.2005 - 04.2013
- Talked regularly with citizens to establish rapport and become a familiar presence in the area
- Sorted, organized and eliminated tips on a daily basis to keep open investigations moving forward
- Conducted preliminary investigations at the scenes of major crimes
- Responded immediately to calls involving automobile accidents and criminal activity
- Apprehended suspects, read Miranda Rights and transported offenders to jail
- Issued traffic citations and electronic tickets for violations of traffic laws
- Managed crime scenes in a diligent and systematic manner to protect personnel and evidence
- Actively patrolled assigned areas to prevent and detect crimes
- Booked suspects and processed mug shots and fingerprints
- Validated evidence for admissibility and preserved evidence to be utilized court hearings
CARPET SPECIALIST/CUSTOMER SERVICE
The Home Depot
Ozone Park
11.2000 - 01.2005
- Maintained positive relationships with all customers
- Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces
- Followed company procedures to maintain work environment in a neat and orderly condition
- Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations
- Monitored inventory and reported items to be restocked for each job
- Ensured timely response in picking and packing of reorders
- Attended monthly safety meetings to ensure machine operation safety
- Picked orders from inventory locations
Education
Bachelor of Arts - ACCOUNTING
Queens College of The City University Of New York
Flushing, NY01.2005
Associate of Applied Science - ACCOUNTING
Kingsborough Community College of The City University Of New York
Brooklyn, NY01.2000
High School Diploma -
Boys and Girls High School
Brooklyn, NY01.1996
Skills
- Safety and security
- Traffic laws
- Traffic control
- Criminal law
- Search and seizure procedures
- Security Supervision
- Possesses physical stamina
- Emergency management
- Emergency vehicle operation
- Emergency planning
- Calm in emergency situations
- Communications
- Law enforcement
- Criminal law knowledge
- Physical fitness
- Surveillance expert
- Safety improvements
- Customer follow-up
- Client assessment
- Policy writing
- Business planning
- Leads prospecting
Affiliations
- Islip Owls Baseball, Coaching travel baseball, 2016-2018
- New York State, Licensed Security Guard
- Brentwood Youth Athletics Baseball/Basketball and Football Coach 2012-2016
- Bayside Yankees youth travel baseball coach 2003-2005
- Baseball training instructor for hitting and fielding since 2015
Coaching Experience - Description
I started coaching baseball after i finished my playing Career and stopped when i joined the Police Department of New York but when i retired it was always still a passion of mine and when my son was about 4 years old and expressed he wants to play baseball like I did. i started coaching again to teach him the sport and pass down the knowledge i attained over the years.I put together a really young team and started to coach them up, I loved every minute of helping young men learn a sport and more importantly learn teamwork and what it takes to work as a unit. Since I have a long history of playing sports and a lot of knowledge it made sense to want to teach them to my son and his friends and after all these years, I am most proud they all still love playing and remember i was a tough but patient coach and wanted to give them all an outlet where they can do something positive to better themselves after their school work. i do not Coach teams anymore because i know love the one on one instructional lessons i continue to do in my free time when im not training my Son who took all the information i taiught and used that to get himself a College Baseball Scholarship.
Certification
- Security License since 2018
- Life/Accident & Health Insurance Agent 2017-2018
- Fire guard F-01 citywide impairment
- Fire guard F03,04 Assembly Personnel
- Defensive driving instructor with Empire Safety Council
- First Aid/CPR
Accomplishments
- Asset Protection Supervisor of the Month
- Asset Protection Team of the Quarter
Timeline
School Security Officer
Arrow Security Corp.
02.2025 - Current
Asset Protection Supervisor
Macys Department Store
04.2019 - 11.2024
Insurance Agent
Revolution Financial management
02.2017 - 10.2018
POLICE OFFICER
New York City Police Department
01.2005 - 04.2013
CARPET SPECIALIST/CUSTOMER SERVICE
The Home Depot
11.2000 - 01.2005
Bachelor of Arts - ACCOUNTING
Queens College of The City University Of New York
Associate of Applied Science - ACCOUNTING
Kingsborough Community College of The City University Of New York
High School Diploma -
Boys and Girls High School