Roberto Vazquez
Goodyear,AZ
Summary
I've had the opportunity to be raised in this industry and have been doing so now for over fifteen years. I have had exposure to all aspects of this business and am hard working and a natural leader. I have high expectations for myself and I am constantly looking for areas of improvement both internally and to those around me. I look forward to bringing pride and success to any organization that I am a part of.
Overview
17
17
years of professional experience
Work History
Service Manager
TEC Equipment (Volvo/Mack Dealer)
Las Vegas, NV
03.2023 - 07.2025
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Resolved customer complaints quickly and effectively.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted performance reviews and provided constructive feedback to staff members.
- Analyzed existing processes for potential cost savings initiatives.
- Oversaw, organized, and allocated time off requests to enhance department productivity.
- Created detailed reports on service activities for senior management review.
- Created employee work schedules to keep shifts properly staffed.
- Hired and trained service department staff to drive performance.
- Frequently met with customers to strengthen bonds and explore potential improvements.
In Service Manager
Freightliner of Arizona
Tolleson, AZ
03.2022 - 03.2023
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Monitored employee performance through key metrics analysis.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mentored new employees and interns on safety protocols to prevent accidents and mishaps.
- Kept work garage clean and organized to meet internal and regulatory expectations governing safety.
- Communicated job status and estimated completion times.
- Used computer maintenance program to produce repair orders and charge out parts.
- Created spreadsheets to make large projects more efficient and provide quality visual representation of status.
- Developed and implemented processes and procedures to support superior operations, task delegation and cost reduction.
- Inspected completed work to assess quality and identify skill gaps.
Shop Dispatcher/Foreman
Inland Kenworth
Goodyear, Arizona
06.2017 - 02.2022
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
- Examined records and papers to verify warranty and service contract coverage.
- Used knowledge of services to recommend additional products and offerings to customers.
- Researched coverages under warranties and determined requirements for coverage.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Collaborated on repairs to complete and finish work orders on schedule.
Mechanic / Service Supervisor
VazquezDiesel Mobile Services
Phoenix, AZ
05.2008 - 05.2017
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Monitored shop equipment to maintain safe working condition.
- Kept detailed records of repairs, labor involved and parts used.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Diagnosed and repaired vehicles during road call situations.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Estimated costs of vehicle repair.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Manage day-to-day business needs.
- Interviewed potential employee's and assessed personality and work ethic to consider for employment.
Apprentice Mechanic
Firestone
Peoria, AZ
07.2013 - 03.2014
- Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.
- Watched advanced mechanics complete complex vehicle repairs.
- Inspected and test drove vehicles before returning to customers.
- Completed all available training to advance mechanical skills.
- Supported lead mechanic by completing routine repair work, changing tires and replacing batteries.
- Used maintenance checklist to document inspection and accurate diagnosis of vehicle issues.
Skills
- Driven Individual
- Strategic Goal Setting
- Customer Relations
- Effective Communication Skills
- Proficient in Excede, Proceed, CDK, Decisiv/PACCAR Solutions/Asist
- Strategic Work Planning
- Employee Performance Assessments
- Estimating and Quoting
- Service Quality Management
- Team Building
- Team Leadership
- Understanding of warranty
Languages
English
Spanish
Timeline
Service Manager
TEC Equipment (Volvo/Mack Dealer)
03.2023 - 07.2025
In Service Manager
Freightliner of Arizona
03.2022 - 03.2023
Shop Dispatcher/Foreman
Inland Kenworth
06.2017 - 02.2022
Apprentice Mechanic
Firestone
07.2013 - 03.2014
Mechanic / Service Supervisor
VazquezDiesel Mobile Services
05.2008 - 05.2017
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