Roberto Vega
Richmond,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Driver
Door Dash
05.2017 - Current
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Representative
East Bay Paratransit
Oakland, CA
01.2016 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dispatcher
East Bay Paratransit
Oakland, CA
02.2016 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely pick ups and drop offs.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Skills
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Patience and understanding
- Flexible Schedule
- Punctuality
Languages
Spanish
Native or Bilingual
Timeline
Driver
Door Dash
05.2017 - Current
Dispatcher
East Bay Paratransit
02.2016 - 06.2024
Customer Service Representative
East Bay Paratransit
01.2016 - 06.2024