Roberto Velazquez
Saint Paul,MN
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work, positive attitude and energy levels. Comfortable standing for long periods of time and safely lifting heavy loads. I am a firm believer on practice makes perfect and that success revolves around the team not just an individuals performance. Hardworking and punctual, works in fast-paced, physically-demanding jobs while standing and moving for long hours. Focused on exceeding productivity and service objectives every day.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AHHC Customer Service Representative
AHHC
03.2022 - 06.2023
- Helped Patients find Local Providers for a hearing exam and possible purchase of hearing aids keeping the customers needs first by asking probing questions and telling them about each brand
- Discussed Health Insurance Benefits which showed if the customer had any benefit towards purchasing hearing aids
- Informed potential customers the pricing of certain hearing aids they were looking for by brand.
Willis Towers Watson- Benefit Specialist
Willis Towers Watson
12.2021 - 01.2022
- Processed benefits for open enrollment, modified benefits according to life changes, canceled health insurance policies when member no longer wanted to pay for insurance
- Explained health insurance policies.
Alorica Samsung Technical Support Representative
Alorica
05.2020 - 11.2021
- Provide troubleshooting steps for Samsung devices - restarting device, clearing storage, entering into device via remote control app and taking control of device
- Set up devices for repair if troubleshooting techniques did not work
- Scheduled a time to visit a local service center if Samsung user did not want to send in device for repair to our Service center in Texas
- Helped customer purchase devices through Samsung website and guiding them through the process of trade-ins.
Alorica Expedia Customer Service Representative
Alorica
05.2019 - 05.2020
- Book, Change and cancel travel plans for Chase members on inbound calls
- Spoke with airlines when needed to adjust a passenger's class or timing of their flight
- Successfully managed a team, training group and completed managerial duties.
Sears- Backroom Associate
Sears
04.2016 - 06.2018
- Provided Customer Service- Assisted customers coming to pick up their order which sometimes included loading it into a vehicle
- Unloading Freight from Swift Trucks and organized them according to their contents
- Receiving UPS packages and scanning them in the system as received alerting customers that their item is ready for pick up
- Locating Customers Packaging within 5 minutes as we were time on online orders coming in.
Education
Johnson High School
No degree - Accounting
Century College
Skills
- Customer Service
- Leadership
- Problem Solving
- Communication
- Adaptability
- Teamwork
- Return Processing Knowledge
- Stock Replenishment
- Billing Support
- Merchandise Pick-Up Procedures
- Receiving Experience
- Escalated Customer Support
- Sales
- Call Center
- Technical Support
- Positive And Professional
- High-Energy Attitude
- Willingness To Lead
- Customer Engagement
- Empathetic And Genuine
- Administrative Tasks
- Shipping Coordination
- Customer Support
- Training And Coaching
- Microsoft Office Expertise
- Fast Learner
- Qa Score Analysis
Affiliations
- Poetry writer
- Gaming
- Playing football
- Designing logos and backgrounds.
- Traveling
Certification
- Drivers License
Accomplishments
- Patriot Award (High School Football) Never giving up on yourself or the team no matter the circumstance.
- Quality Award - Had the highest QA scores for 1-2 years
Languages
English
Professional
Timeline
AHHC Customer Service Representative
AHHC
03.2022 - 06.2023
Willis Towers Watson- Benefit Specialist
Willis Towers Watson
12.2021 - 01.2022
Alorica Samsung Technical Support Representative
Alorica
05.2020 - 11.2021
Alorica Expedia Customer Service Representative
Alorica
05.2019 - 05.2020
Sears- Backroom Associate
Sears
04.2016 - 06.2018
Johnson High School
No degree - Accounting
Century College
Similar Profiles
Mohamed HassanMohamed Hassan
Senior Software Engineer at MedtronicSenior Software Engineer at Medtronic
Ashley BerryAshley Berry
Support Team Manager-Animal Emergency Vet Clinic at Animal Emergency and Referral CenterSupport Team Manager-Animal Emergency Vet Clinic at Animal Emergency and Referral Center
Aliyah RobranAliyah Robran
In Home Personal Care Assistant (PCA) at AccraIn Home Personal Care Assistant (PCA) at Accra
Leilani ClausenLeilani Clausen
Assistant Teacher at Children's Discovery CenterAssistant Teacher at Children's Discovery Center
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T