Roberto Verano
Costco SIT Supervisor In Training
Signal Hill,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a supervisor position with this company. Ready to help our team achieve company goals. I am an enthusiastic supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and training in merchandising. Motivated to learn, grow and excel in Costco leadership. Offering excellent communication and good judgment. Experienced with over 20 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
44
44
years of professional experience
Work History
Supervisor in Training
Costco
Cypress, CA
03.2002 - Current
- Assisted in leading each shift by delegating duties and assigning specific tasks to employees.
- Created sales reports for management staff, using data from reports to create sales forecasts.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time cards.
- Assisted in establishing sales objectives by forecasting and developing annual sales quotas for regions and territories, and projecting expected sales volumes and profits for existing and new products.
- Identified and communicated local insight and competitive activity to influence sales plans and tactics.
- Partnered with management to coach, discipline and manage employees.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Drove process improvement strategies through lean processes and methodologies.
- Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed overstocking, restocking and inventory control procedures during shift.
- Developed detailed plans based on broad guidance and direction.
- Managed quality programs to reduce overdue compliance activities.
Merchandising
Costco
Cypress, CA
03.2002 - 10.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Front End Assistant
Costco
Cypress, CA
05.2007 - 05.2008
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Cashier
Costco
Cypress, CA
02.2007 - 05.2007
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Tires
Costco
Cypress, CA
11.2005 - 02.2007
- Communicated and maintained stock and appointments for industrial customers.
- Designed and launched deals to attract new customers and recapture prior customers for additional purchases.
- Reviewed tire bay scheduling data and documentation to verify complete and up-to-date data, also overseeing tire bay records retention policies and procedures.
- Installed, rotated and balanced tires for automobiles and commercial light trucks.
- Assisted customers with finding best tires for driving needs and specific vehicles.
Membership
Costco
Cypress, CA
04.2005 - 11.2005
- Drove team revenue totals by bringing in top sales numbers.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
Food Court Employee
Costco
Cypress, CA
06.2004 - 04.2005
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Meat Wrapper
Costco
Cypress, CA
11.2003 - 06.2004
- Weighed, wrapped and labeled meat products for sale to grocery customers.
- Protected consumers by consistently following food handling and safety guidelines.
- Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
- Upheld department presentation standards with regular cleaning.
Education
High School Diploma -
Wilson High School
Long Beach, CA06.2001
Skills
- DOT Compliance
- Supervision and Training
- Analytical Skills
- Warehouse Operations
- Food Quality Standards
- Store Layouts
- Shrinkage Prevention
- Job Assignments
- Safety Protocols
- Vendor Relationships
- Natural Leadership
- P&L Oversight
Languages
Spanish
Full Professional
Timeline
Front End Assistant
Costco
05.2007 - 05.2008
Cashier
Costco
02.2007 - 05.2007
Tires
Costco
11.2005 - 02.2007
Membership
Costco
04.2005 - 11.2005
Food Court Employee
Costco
06.2004 - 04.2005
Meat Wrapper
Costco
11.2003 - 06.2004
Supervisor in Training
Costco
03.2002 - Current
Merchandising
Costco
03.2002 - 10.2021
High School Diploma -
Wilson High School
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