Roberto Villanueva
Dallas,TX
Summary
Proven track record in enhancing customer engagement and teamwork at Boot Barn, adept in time management and problem-solving. Excelled in high-volume environments, significantly contributing to positive outcomes and efficient operations. Skilled in customer service and financial accuracy, fostering repeat business and seamless transactions.
Overview
1
1
year of professional experience
Work History
Sales Associate
Boot Barn
11.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server
TopGolf
05.2023 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
No Degree - Business Finance
Texas Tech University
Lubbock, TX05.2026
High School Diploma -
Woodrow Wilson High School
Dallas, TX05.2022
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Timeline
Sales Associate
Boot Barn
11.2023 - 03.2024
Server
TopGolf
05.2023 - 08.2023
No Degree - Business Finance
Texas Tech University
High School Diploma -
Woodrow Wilson High School
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