Roberto Wright
Houston
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security/Lead
Nelson Brand Security
Houston, TX
03.2023 - Current
- Coordinated with other departments to develop effective communication channels during emergencies, enhancing organizational readiness and resilience.
- Collaborated with law enforcement agencies to share information and strengthen overall security efforts.
- Mediated conflicts between employees or customers professionally, deescalating tense situations without resorting to force whenever possible.
- Monitored daily operations, identifying potential vulnerabilities and addressing them proactively to prevent breaches or incidents.
- Successfully resolved numerous workplace conflicts through proactive mediation strategies.
- Managed a team of security professionals, ensuring adherence to company policies and procedures for optimal safety standards.
- Supervised event security teams, providing a safe environment for attendees while minimizing disruptions or disturbances.
- Improved employee awareness of safety procedures through the delivery of informative presentations at regular staff meetings.
- Developed and implemented strategies to prevent and respond to security incidents.
Dispatcher/Customer Service
LTK Trucking LLC
Houston, TX
02.2019 - 03.2023
- Communicate and coordinate with drivers, customers and internal company departments via email and phone.
- Operate computer terminals and enter data and coordinate equipment needs.
- Schedule maintenance for drivers and assist with billing and load quotes.
- Assist drivers with technical issues and resolve problems with routes & equipment.
Mail Carrier
Post Office USPS
Houston, TX
02.2014 - 01.2019
- Mail and package handling, sorting and delivery to residents on assigned route.
- Maintain the cleanliness of company vehicles and handle maintenance requests as needed.
- Manage the tracking of courier and accountable items and additional duties assigned by distribution center manager & supervisors.
- Collect outgoing mail, inspect mail for contraband and handle customer inquires related to mail and packages.
Security Officer
Securitas Security Services USA
Houston, TX
01.2013 - 02.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Education
No Degree - Business Administration
High School Diploma -
06.1994
Skills
- Security awareness training
- Security policies
- Physical security
- Incident response
- Daily incident reporting
- Skilled in conflict resolution
- CCTV monitoring
- Safety and security regulations
- CCTV experience
- Safety and security procedures
- Threat assessment
- Valid US passport
- FLUENT IN LANGUAGE
- Team leadership
- Mobile security
- Compliance management
Certification
- Driver's License
Timeline
Security/Lead - Nelson Brand Security
03.2023 - Current
Dispatcher/Customer Service - LTK Trucking LLC
02.2019 - 03.2023
Mail Carrier - Post Office USPS
02.2014 - 01.2019
Security Officer - Securitas Security Services USA
01.2013 - 02.2015
Monroe College - No Degree, Business Administration
Herbert H. Lehman High School - High School Diploma,