ROBERTO ZHENG WU
Floral Park,NY
Summary
Detail-oriented and knowledgeable as a office manager who is skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 7 years of related experience, diligent nature and expertise in electronic records management.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
TITAN MEDICAL OFFICE
03.2017 - 11.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
Medical Office Manager
LIDA PHYSICAL THERAPY & ACUPUNCTURE P.C
12.2018 - 10.2023
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed 48 employees with various personalities and from different cultures for large 10-physician practice.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage department documents.
Education
High School Diploma -
UNIDAD EDUCATIVA COLLEGIO ANZOATEGUI
VENEZUELA09.2007
Master of Advanced Study - English-as-a-Second-Language Education
Baruch College of The City University of New York
New York, NY12.2011
Associate of Science - Physical Therapy Assistance
Queens College of The City University of New York
Flushing, NY12.2024
Skills
- Team Leadership
- Budget Control
- Sound Judgment
- Physician Group Management
- Staff Scheduling
- Reception Management
- EMR Software
- Conflict Resolution
- Attention to Detail
- Insurance Eligibility and Verification
- Strong Work Ethic
- Team Supervision
- Patient Registration
- Effective Multitasking
- Billing Processes
Languages
English
Full Professional
Spanish
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Medical Office Manager
LIDA PHYSICAL THERAPY & ACUPUNCTURE P.C
12.2018 - 10.2023
Front Desk Receptionist
TITAN MEDICAL OFFICE
03.2017 - 11.2018
High School Diploma -
UNIDAD EDUCATIVA COLLEGIO ANZOATEGUI
Master of Advanced Study - English-as-a-Second-Language Education
Baruch College of The City University of New York
Associate of Science - Physical Therapy Assistance
Queens College of The City University of New York
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