Roberto C. Seda
Customer service
343 Prospect Avenue, Dumont,NJ
Summary
Self-motivated and bilingual individual with the ability to provide quality customer service care to people of all diversities.
Overview
21
21
years of professional experience
Work History
Assistant Lane Tech
Parsons -MVC NJ
Paramus, New Jersey
11.2023 - Current
- Work with customers daily, on an in-person basis to provide excellent customer service
- Check for car emissions to be up-to-date with state regulations
- Work effectively within a group on cross-functional stations to complete state inspections
- Check vehicles for gas cap, matching plates, lower catalytic converters
- Operate OBD port (OBD system used for readings/testing - inspection results)
- Provide passing vehicles with new inspection decals
- Provide failing vehicles with rejection decal & inspection report (with any further explanation, if needed)
- Inspect both road motor vehicles and commercial vehicles
- Conduct equipment and machinery according to safety guidelines
Sales Consultant
Lia Toyota
Blauvelt, NY
09.2018 - 11.2019
- Demonstrated vehicle features to align with customer needs.
- Answered customer questions in-person, via email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after sale to asses quality service and customer satisfaction.
School Aide
DeWitt Clinton High School
Bronx, NY
01.2005 - 01.2015
- Supervised student ID swipes in CAAS system
- Provided assistance and safety in the hallways, and school cafeteria during lunch periods for over 50 students
- Worked alongside graffiti and Intel gang unit
Sales Associate
Aeropostle
Yonkers, NY
01.2007 - 01.2008
- Stocked new incoming merchandise
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Sales Associate
Staples Inc
New York, NY
01.2004 - 01.2005
- Completed online orders for customers on products to be delivered
- Helped customers find specific products, answered questions and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
High School Diploma -
DeWitt Clinton High School - 2003
Skills
- Excellent Communication Skills
- Ability to understand automotive terminology
- Knowledgeable in various automotive components
- Proficient in following regulations of a licensed driver & maintaining the safety of vehicles
Timeline
Assistant Lane Tech
Parsons -MVC NJ
11.2023 - Current
Sales Consultant
Lia Toyota
09.2018 - 11.2019
Sales Associate
Aeropostle
01.2007 - 01.2008
School Aide
DeWitt Clinton High School
01.2005 - 01.2015
Sales Associate
Staples Inc
01.2004 - 01.2005
High School Diploma -
DeWitt Clinton High School - 2003
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