ROBERTO ISAIAS GAONA RAMIREZ
Reynosa,MEXICO
Summary
Proactive and meticulous Planning Manager with over 16 years of experience in Manufacturing industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
17
17
years of professional experience
Work History
Planning Manager
Kauffman Engineering
09.2023 - Current
- Lead and Manage planning department and customer service team
- In charge of warehouse, receiving and material production feeders
- In charge of shipping department, monitor daily shipping activities
- Set and Track Department Metrics according to corporate Goals
- Set and track Monthly Sales Projection for the plant and lead SIOP call with upper management team once a Week identifying demand fluctuations and restrictions.
MPS and Customer Service Manager
Kauffman Engineering
01.2021 - 09.2023
- Supervising order entry team/Customer service team
- Monitoring customer requirements and variation on demand
- Track shipments and sales in daily basis
- Lead actions connected with stock reductions and follow up inventory target realization
- Coordinate inventory management for components through inventory targets.
Materials and Production Control Manager
Valeo Sistemas electrónicos
05.2018 - 12.2020
- Lead and manage the customer service and the procurement team for the Activity
- Coordinate customer logistics team to issue sales forecasts and analyze significant variations in customer needs, propose adapted actions and negotiate the variations with customers if necessary
- Manage external warehouse and sequencing supplier for JIS (Just in Sequence) for Mercedes US Plants
- Coordinate operation on JIS (Just in sequence) process for COMPAS/DAIMLER Aguacalientes plant.
Customer Service Supervisor
Monroe
09.2017 - 05.2018
- Responsible to lead customer service team and establish Targets for the year
- Monitor customer service performance in daily basis
- Monitor sales in daily basis and ensure is met according to Forecast, Analyze customer demand variation in daily basis, Lead Project to move part of Customer service activities to US Warehouse.
Customer Service Specialist
Monroe
12.2015 - 09.2017
- Responsible of receiving customer requirements and enter them into the system
- (SAP), Schedule shipments to customers based on their orders
- Close communication with shipping department and freight lines contacts to assure on time delivery to customers, pass priorities to production areas based on customer’s demand.
Customer Service and Production Scheduler leader
Hutchinson Transfer Fluids Systems
11.2010 - 12.2015
- Follow customer daily demand, update Production Manager of new Priorities
- Plan, create, provide and control the production orders and schedules considering priorities on a daily, weekly and monthly basis
- Measure the efficiency of production department and follow up priorities and all the shipments against the schedule.
Customer Service Representative
Delphi Operation Reynosa
08.2007 - 11.2010
- Follow Customer daily demand to Identify any Increase or decrease and update, Able to closely monitor FG levels to identify any possible shortage with plenty time in advance to communicate such information to customer and coordinate shipments accordingly
- Develop and maintain transportation system on domestic and international freight that ensures business needs are met, identify any quality issues or engineer change that jeopardy any customer shipment, ASN Generation to customer via system and J-com.
Education
Industrial Engineer -
UNIVERSIDAD MEXICO-AMERICANA DEL NORTE
01.2006
Skills
- Issue Resolution
- Problem Resolution
- Work Planning and Prioritization
- Schedule Management
- Negotiation
Keyskillsandabilities
- Negotiating skills and business development skills.
- Adept at dynamic manufacturing environments.
- Able to work under high pressure environments.
- Customer service and communication skills.
Training
- Curso de Sistema de Abastecimiento de Chrysler 2011 - Santa Fe Mexico DF.
- Mercedes Service parts Training 2012 - Traning Center Vance Alabama.
- BMW logistic training 2015 - Toluca Edo. Mexico
- Ford MP&L training Ford Learning Institute 2012 Ford Learning Center 2015 - Detroit Mi.
- Ford SAP training Ford Learning Center 2015 - Detroit Mi.
- Ford DDL in Website
Timeline
Planning Manager
Kauffman Engineering
09.2023 - Current
MPS and Customer Service Manager
Kauffman Engineering
01.2021 - 09.2023
Materials and Production Control Manager
Valeo Sistemas electrónicos
05.2018 - 12.2020
Customer Service Supervisor
Monroe
09.2017 - 05.2018
Customer Service Specialist
Monroe
12.2015 - 09.2017
Customer Service and Production Scheduler leader
Hutchinson Transfer Fluids Systems
11.2010 - 12.2015
Customer Service Representative
Delphi Operation Reynosa
08.2007 - 11.2010
Industrial Engineer -
UNIVERSIDAD MEXICO-AMERICANA DEL NORTE
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