Roberto J. Torres
Bronx,New York
Summary
Dynamic Store Manager with a proven track record at The North Face Inc., excelling in strategic sales development and staff training. Achieved operational performance goals through innovative tactics and a commitment to service excellence, fostering high-performing teams that consistently delivered exceptional customer experiences. Expertise in inventory management and compliance ensures optimal store performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
The North Face Inc.
New York, NY
03.2024 - Current
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Store Manager
The North Face Inc.
New York, NY
12.2022 - 03.2024
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established store tactics and strategies to achieve operational performance and sales goals.
Assistant General Manager
Banana Republic Factory Store
New York, New York
10.2021 - 12.2022
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Evaluated current processes within the store environment to identify areas of improvement.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Ensured that customer service standards were met or exceeded at all times.
Acting Store Director
Banana Republic Factory Store
New York, New Y
06.2021 - 10.2021
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Maintained a high level of customer service standards across all departments in the store.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
Associate of Arts - Social Services
Bronx Community College
Bronx, NY01-2001
Skills
- Strategic sales development
- Inventory management
- Staff development
- Service excellence
- Financial analysis
- Compliance management
Languages
Spanish
Native/ Bilingual
Accomplishments
- Assistants Committed to Excellence, Aeropostale May 2
Certification
- Certified cardiopulmonary resuscitation provider
Timeline
Store Manager
The North Face Inc.
03.2024 - Current
Store Manager
The North Face Inc.
12.2022 - 03.2024
Assistant General Manager
Banana Republic Factory Store
10.2021 - 12.2022
Acting Store Director
Banana Republic Factory Store
06.2021 - 10.2021
Associate of Arts - Social Services
Bronx Community College
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