Roberto L Fernandez Somodevilla

Adept at multitasking and conflict resolution, I significantly enhanced customer satisfaction at Convergys through expert CRM management and empathetic communication. Achieved performance targets by efficiently handling escalated customer issues, demonstrating a strong work ethic and a goal-oriented approach. My typing speed and phone etiquette skills contributed to resolving inquiries with minimal wait times, ensuring excellence in service delivery. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved [Result] through effectively helping with [Task].
• Achieved [Result] by introducing [Software] for [Type] tasks.
• Documented and resolved [Issue] which led to [Results].
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Collaborated with team of [Number] in the development of [Project name].
• Resolved product issue through consumer testing.

very active sport players specially on baseball basketball  been doing that for the past 15 years  

Certified [Job Title], [Company Name] - [Timeframe]