Robert "Robby" Henderson
Angola,IN
Summary
With a proven track record at Hartman Auto Body, I excel in auto body repair and customer service, demonstrating meticulous attention to detail and a robust work ethic. Enhanced customer satisfaction by over 30% through high-quality repairs and efficient communication, showcasing my problem-solving skills and dedication to excellence in every project.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Autobody Tech
Hartman Auto Body
01.2007 - Current
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Reassembled and replaced parts to complete body repairs.
- Consistently met or exceeded performance metrics for efficiency, productivity, and quality as a Lead Auto Body Technician.
- Ensured seamless communication between team members, resulting in timely completion of projects and increased customer satisfaction.
- Performed thorough quality inspections upon project completion, guaranteeing adherence to high standards of workmanship before vehicle delivery.
- Enhanced customer satisfaction by efficiently repairing and restoring damaged vehicles to their pre-accident condition.
- Reduced repair times by effectively prioritizing tasks and allocating resources based on job complexity.
Quick Lube Technician
Quick Lube of Angola
01.2004 - 01.2007
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Checked fluids, tires, brakes, and other systems
- Increased repeat business through exceptional customer service, including explaining maintenance procedures and answering questions clearly.
- Provided clear communication with customers regarding the status of their vehicle, any necessary repairs, and estimated completion times.
- Kept detailed records of all services performed on customer vehicles for future reference and warranty purposes.
- Contributed to positive team morale by communicating effectively with coworkers and demonstrating an upbeat attitude throughout the workday.
Auto Body Technician
Mel's Collision
01.2000 - 01.2004
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Reassembled and replaced parts to complete body repairs.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
- Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
Education
High School Diploma -
Angola High School
Angola, IN05-2001
Skills
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Auto body repair
- Body filler application
- Vehicle reassembly
- Excellent work ethic
- Welding experience
- Quality-focused
- Hand tool proficiency
- Body panel repair
- Buffing techniques
Accomplishments
- Achieved excellent results through effectively helping with the painter.
- Resolved product issue through comparing with standard products.
- Achieved great customer service by completing all tasks with accuracy and efficiency.
- Collaborated with team to complete tasks in a timely manner.
Certification
- Indiana Driver's License
- I CAR Welding I Car trained welding technician Steel sectioning
- I CAR Welding I Car trained welding technician Steel GMA (MIG)
Languages
English
Full Professional
Timeline
Autobody Tech
Hartman Auto Body
01.2007 - Current
Quick Lube Technician
Quick Lube of Angola
01.2004 - 01.2007
Auto Body Technician
Mel's Collision
01.2000 - 01.2004
High School Diploma -
Angola High School
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