Robert Ruben Olivera Jr.
Pasco,WA
Summary
Excellent organizational strengths and superior work ethic, self-motivated, bilingual in English- Spanish, ability to face daily challenges utilizing interpersonal skills, strong work ethic background and willingness to complete daily assigned tasks while also prioritizing to meet deadlines in a timely manner. Eager to accept additional responsibilities with a positive attitude keeping in mind Safety first. Known for the ability to work well under pressure with little to no supervision. Firm believer in continuous education to improve work performance and improve skills. Demonstrated passion for building productive relationships with customers and team members.
Overview
8
8
years of professional experience
Work History
Car Salesman
Harding Motor Company
02.2023 - Current
- Expertly managed negotiations and closing deals, resulting in high customer retention and positive feedback.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and financing options.
- Developed deep understanding of automotive industry and market trends to effectively advise customers on their purchasing decisions.
Manager
SM Auto Shop
03.2021 - 02.2023
- Oversaw all aspects of shop management, including building a robust clientele base.
- Maintained a welcoming, professional, organized and safe environment for employees and patrons. Managed and motivated employees to be productive. Established performance goals for employees and provided feedback on methods for reaching those milestones. Cross-trained new and existing employees to maximize team agility and performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets. Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Established accounts with various companies to distribute parts in-house, resulting in increased profitability and customer satisfaction
- Demonstrated expertise in performing various automotive tasks such as lifting trucks, rebuilding suspensions, installing and balancing tires
Assistant Manager
Baxter Auto Parts Inc.
01.2016 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Chiawana High School
Pasco, WA06.2013
Skills
- Bilingual (English-Spanish)
- Sales and Marketing
- Knowledge of expenses relating to purchase
- Workforce Management
- Relationship Building and Management
- Team Building and Leadership
- Documentation and Reporting
- Financing/ Credit consulting
- Professional
- Work Planning and Prioritization
Timeline
Car Salesman
Harding Motor Company
02.2023 - Current
Manager
SM Auto Shop
03.2021 - 02.2023
Assistant Manager
Baxter Auto Parts Inc.
01.2016 - 03.2021
High School Diploma -
Chiawana High School
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