Entrepreneurship
Robert S. Harris
Product Manager
Brooklyn,NY
Summary
Web producer, UI/UX designer & engineer, and product manager with more than 10+ years of experience in UI/UX and software and product life cycle applying the user-centered approach to interactive platforms and delivering improved customer experiences for Fortune 500 companies and startups in a wide range of business disciplines. Skilled technologist with an entrepreneurial mindset who excels at managing relationships, working with cross-functional teams, and exceeding client expectations. Diligent Senior Product Manager offering [Number] years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Founder | Product Manager
WorldShaker Interactive, Inc
09.2007 - Current
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Liaised with clients to better understand business needs and current market landscape.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Digital Producer
Johnson &Johnson Design
03.2022 - 07.2022
- Created and implemented the project plan tasks, timelines, and deliverables for the minimal viable product (MVP) launch and phase II of the Johnson & Johnson Learning Experience Platform
- Delivered a 25% increase in the net promoter score (NPS) score via the usability testing phase which identified user problems and gathered actionable insights
- Managed and collaborated with the research, brand experience and digital experience teams to execute their tasks and deliverables
- Tracked the progress of tasks and gained alignment on workstreams and deliverables through daily stand-ups, cross-team meeting and workshops with the design team and other stakeholders.
Web Producer/UX Designer
KPMG
04.2017 - 05.2020
- Redesigned and migrated the KPMG US Portal from SharePoint 2007 to SharePoint 2013 as an independent contractor
- Designed and produced solutions that improved the user experience and work collaboration capabilities for 40,000 portal users using the contextual inquiry research method to identify user problems and pain points
- Identified user’s pain-points, defined problems, and ideated toward prototypes and solutions by facilitating research workshops and requirements-gathering sessions with stakeholders and site-collection owners
- Facilitated roadmap workshops with executives, stakeholders, designers, and technical to align on UX vision, goals, and plan
- Created content inventory tool to manage and map to UI components executing the plan to accomplish the vision and goals of the UX strategy
UX Engineer
Bank of New York Mellon
04.2014 - 01.2016
- Working as an independent contractor, engineered the adaptive and desktop branding experiences for
- Pershing’s client-facing trading platform
- Measurably improved the user experience on over 70 customer facing websites using NPS, satisfaction rating, and ease-of-use rating
- Upgraded site functionality to comply with American with Disabilities Act (ADA) compliance requirements for equitable engagement and consumer accessibility
- Contributed to the product and UX roadmaps for the engineering team to establish our OKRs for the current, next, and future vision
Education
Bachelor of Business Administration - Computer Information Systems
Bernard M. Baruch
New York, NY 09.1996 - 12.2003
No Degree - User Experience Design
General Assembly
New York, NY 05.2001 -
Skills
TECHNICAL SKILLSFigma, Principle, Adobe CC, InVision Studio, Miro, Mural, Optimal Workshop, Sketch, Justinmind, Jira, AsanaTrello, Wrike, Agile/Scrum, SDLC, HTML5, CSS3, JavaScript (ES6), NodeJS, MUI, React, Nextjs, Next UI, VisualStudio Code, Oracle SQL, Liferay, WordPress, Adobe Analytics, Google Analytics, Facebook Business SuiteShopify
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
Interaction Design Foundation - Member
100 Sterling Street Block Association – President
American Society of Composer Authors and Publishers (ASCAP) - Member
Interests
Timeline
Digital Producer
Johnson &Johnson Design
03.2022 - 07.2022
Web Producer/UX Designer
KPMG
04.2017 - 05.2020
UX Engineer
Bank of New York Mellon
04.2014 - 01.2016
Founder | Product Manager
WorldShaker Interactive, Inc
09.2007 - Current
No Degree - User Experience Design
General Assembly
05.2001 -
Bachelor of Business Administration - Computer Information Systems
Bernard M. Baruch
09.1996 - 12.2003