Roberta Hatch
West Sacramento,CA
Summary
Dedicated professional with over 14 years of experience in customer service, cash handling, and hospitality roles. Expertise in POS operation, guest services, and effective teamwork, consistently delivering friendly and efficient service in fast-paced environments. Eager to transition into a full-time Dental Assistant position, bringing a strong work ethic and exceptional communication skills to enhance patient care. Open to relocation to Roseville, CA, to embrace new opportunities in the dental field.
Overview
23
23
years of professional experience
1
1
Certification
Work History
In-Home Care Taker
Kikko Farr, Private Care
Sacramento, CA
05.2018 - 12.2023
- Assisted with medication administration and maintained required documentation
- Helped clients with personal care, daily living activities, and safe transfers
- Implemented new care techniques while following healthcare guidelines
- Maintained professional relationships with clients and their families
- Communicated clearly to ensure client needs were met
Caregiver
Gerald Farr Private
Sacramento, CA
01.2019 - 10.2023
- Assisted clients with daily living activities, including dressing, bathing, and meal preparation
- Maintained accurate documentation and followed care plans to ensure client safety
- Provided companionship and emotional support to improve client well-being
- Communicated effectively with clients and families to address needs and concerns
- Administered medication and monitored client health as directed
- Supported client mobility and ensured safe transportation to appointments
- Demonstrated strong time management and teamwork skills in a home care setting
Cashier
Pine Cove Liquor
Sacramento, CA
01.2001 - 12.2003
- Provided friendly customer service and handled customer inquiries
- Managed cash register operations and completed daily bank drops
- Led night shifts and ensured store security with lock-up responsibilities
- Maintained inventory and restocked shelves as needed
- Demonstrated reliability and attention to detail during all shifts
Education
General Education (GED) -
William C. Overfelt High School
San Jose, CA06-1988
Skills
- Dementia care
- Personal care home
- Assisted living
- Daily living assistance
- Documentation
- Client transportation
- Patient companionship
- Care plan adherence
- End of life, Terminal Illness Care
- Medication administration
- Customer inquiry handling
- Patient Care
- In-person customer service Outbound sales
- Time management Manufacturing, Senior care
- Resident's rights, Hospice Care
- Bathing assistance Commercial Cleaning
- Cleaning Computer skills
- Customer relationship building
- Hospitality, Heavy lifting
- Care plans
- Long term care experience
- Friendly demeanor
- Leadership
- Alzheimer's care
- Call center
- Writing skills
- Technical sales
- Inventory management (Less than 1 year)
- Patient monitoring
- Customer communication
- Phone etiquette
Certification
- First Aid Certification
- CPR Certification
Timeline
Caregiver
Gerald Farr Private
01.2019 - 10.2023
In-Home Care Taker
Kikko Farr, Private Care
05.2018 - 12.2023
Cashier
Pine Cove Liquor
01.2001 - 12.2003
General Education (GED) -
William C. Overfelt High School