ROKEIFA ROBERTS
Administrative Assistant
Depew,NY
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
US Foods
02.2023 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Managed over 70 customer orders per day accurately and within agreed timeframes to meet service standards.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with 15 vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Insurance Agent
SelectQuote
09.2021 - 04.2023
- Educated clients about health insurance coverage options, benefits and costs.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Developed tailored health insurance plans to meet individualized client needs.
- Answered 200 inbound calls per day from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Customer Service Representative
SelectQuote
09.2021 - 04.2023
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Developed community reputation through a commitment to customer satisfaction and strong client relationships.
- Answered over 150 constant flow of customer calls with minimal wait times.
- Responsible for interpreting and applying all changes and enhancements to new and old products, based on daily change communications. Identifies question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.
- Analyzes problems to determine a proper course of action, striving for first-time final resolution. When necessary, work with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
- Handled customer inquiries and suggestions courteously and professionally
Walmart Supervisor/ Customer Service Manager
Walmart Inc.
11.2014 - 07.2021
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workshop work flow for over 15 employees.
- Directed staff and managed annual capital budget.
- Performed annual evaluations and reviews for large staff of employees.
- Interviewed, hired and trained new employees for production positions.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Tracked and prepared quarterly reports of sales goals to management.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Business Development Manager
Rent A Center
08.2015 - 06.2017
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Manage all aspects of a research-based, strategic sales process to identify new opportunities based on understanding client pain points.
- Manage and coordinate a smooth transition from pre-sales to post-sales activities, efficiently moving target accounts from qualification through to evaluation, technical review, and proposal, following through with successful negotiation to deal closure.
- Managed over 75 customer calls per day.
Education
AS - Liberal Arts
Erie Community College
Buffalo, NY2015
Regional Diploma -
Middle Early College High School
Buffalo, NY2012
Skills
- Training and mentoring
- Sales and marketing
- Time Management
- Insurance Coverage Verification
- Client Interviews
- Records Maintenance
- Verbal and Written Communication
- Insurance Policy Sales
- Microsoft Outlook
- Excel Spreadsheets
- Microsoft SharePoint
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Licensed Health Insurance Agent
Timeline
Administrative Assistant
US Foods
02.2023 - Current
Insurance Agent
SelectQuote
09.2021 - 04.2023
Customer Service Representative
SelectQuote
09.2021 - 04.2023
Business Development Manager
Rent A Center
08.2015 - 06.2017
Walmart Supervisor/ Customer Service Manager
Walmart Inc.
11.2014 - 07.2021
AS - Liberal Arts
Erie Community College
Regional Diploma -
Middle Early College High School
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