Robert Sean Glaser
Murrieta,Ca
Summary
Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Deputy Sheriff
Riverside County Sheriff's Department
06.2008 - Current
- Investigated thousands of incidents and crimes, collected evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicles and on foot to identify security and safety issues.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Identified suspicious activity and conducted interviews with witnesses to build cases.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Gathered information and evidence to assist in solving crimes.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Implemented community policing initiatives to strengthen relationships with local citizens.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Maintained structure and security during court proceedings.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Conducted searches of individuals, vehicles and premises.
- Responded to emergency calls to provide assistance to citizens in need.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Provided testimony in court proceedings.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored criminal activity in community to identify suspicious activity.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Obtained information from arrested subjects to conduct debriefings.
Account Executive
Ecolab
05.2007 - 06.2008
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships, and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed 0ver 20 customer calls per day.
- Increased sales by 10%
Route Sales Supervisor
Ecolab
01.2004 - 06.2007
- Sold Ecolab core products to existing and new customers along assigned routes.
- Increased territory profit by meeting and exceeding sales goals.
- Grew business unit from $14 Million to $21 Million
- Responsible for the acquisition of 7 new Route Managers
- Promoted and trained new Route Sales Supervisor to mange the expanded business unit and new Route Managers
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and implemented strategies to increase sales and improve customer service.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Developed and enforced policies and procedures for compliance with company policies.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Scheduled route salesman and routes.
- Identified revenue and sales goals and presented to sales team.
- Coached new employees on company standards.
Route Manager
Ecolab
01.2002 - 01.2004
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Promoted brand at industry events and through ongoing networking efforts.
- Conducted research to address shipping errors and packaging mistakes.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Sales Manager
Century Rooter
10.1997 - 01.2002
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
General Manager
Pier One Imports
02.1996 - 10.1997
- Developed and implemented strategies to increase sales and profitability
- Managed sales forecasts and consistently exceeded same-day sales numbers.
- Created sales contests among staff to drive sales.
- Was only store in region to top $50,000 in weekly sales for 5 consecutive weeks..
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Bachelor of Science - Business And Public Administration
University of Phoenix
Murrieta, CA06.2013
Associate of Science - Materials Science
Don Bosco Technical Institute
Rosemead, CA06.1994
High School Diploma -
Don Bosco Technical Institute
Rosemead, CA06.1993
Skills
- Safety and Risk Assessments
- Incident Investigation
- Incident Response
- Control Crowd
- Safety and Security
Certification
- Terrorism Liaison Officer
- CPR/First Aid/AED Trainer
- CFR - Certified First Responder
- Use of Force Expert
- Threat Assessment Investigations
- Active Shooter Trainer
- Strategic Communications Instructor
- Dale Carnegie - Sales Advantage Graduate
- Cyber Warrior Academy Graduate
Timeline
Deputy Sheriff
Riverside County Sheriff's Department
06.2008 - Current
Account Executive
Ecolab
05.2007 - 06.2008
Route Sales Supervisor
Ecolab
01.2004 - 06.2007
Route Manager
Ecolab
01.2002 - 01.2004
Sales Manager
Century Rooter
10.1997 - 01.2002
General Manager
Pier One Imports
02.1996 - 10.1997
Bachelor of Science - Business And Public Administration
University of Phoenix
Associate of Science - Materials Science
Don Bosco Technical Institute
High School Diploma -
Don Bosco Technical Institute