Robertsen Ashman
Lehi
Summary
Analytical and creative leader and salesperson with a strong sales background in the Mid-Market Business channel at Cox Communications. Demonstrated success in building trust and fostering open communication to enhance client relationships. Committed to leveraging skills and insights to drive business initiatives and achieve organizational goals.
Overview
24
24
years of professional experience
Work History
Client Relationship Account Executive
Cox Business
Phoenix
01.2024 - 03.2025
- Manage 300+ mid-market business accounts
- Responsible for $300K in monthly revolving revenue
- Responsible for prospecting new logos with a quota
- Identify and qualify cloud leads
- Partner with Rapid Scale to position and sale XaaS and Networking solutions
- Proposed $250K in Cloud deals in 2024
- Work with sales engineer / coordinators to resolve technical issues for existing clients
- Cox Business University Valedictorian, Cohort 52
Retention Supervisor
Cox Communications
Phoenix
06.2022 - 01.2024
- Finished 2023 as 2nd ranked Retention leader nationally / Winners Circle Recipient
- Pilot Leader for the development and launch of Cresta Voice AI
- Lead COE launch of Bold Moves / Reimagined Retention national initiative
- Supported and trained peers for transition to Workday HR platform
- Worked with managers to develop Inspire Greatness Leader Training program
- Partnered with onboarding to facilitate target setting / compensation calculator training
- Partnered with leaders from other sales organizations / COE’s to share best practices
- Partnered with business partners from Marketing / ICE team to identify and resolve pain points
Customer Retention Agent
Cox Communications
Phoenix
06.2019 - 06.2022
- Improved overall success of my team as Interim Supervisor by setting goals and providing outstanding coaching to agents on individually customized basis
- Facilitated team training sessions for existing and new hire agents
- Selected for Foundations of Leadership training
- Key contributor as mentor for onboarding program
- Key contributor of Covid Task Force, Competitive Champions, The Supreme Team, Veterans Panel, Marketing Round Table and SVP Roundtables
- Acted as personal contact to resolve system issues and advise on sales tactics
- Nominated for Shape the Future award by my peers 2020.
- Winners Circle 2020, 2021
Assistant General Manager / Beverage Director
Various Establishments
Phoenix
01.2001 - 01.2019
- Managed team of 70 employees
- Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program
- Orchestrated positive customer experiences at all stages by overseeing every area of restaurant operations
- Oversaw front of house personnel training and labor to maintain adequate staffing and efficiencies
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Photo Studio Manager
VODA Studios
Seattle
01.2012 - 01.2015
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 35% by signing contracts to manage Amazon photography needs as vendor
- Cultivated and strengthened lasting client relationships using effective and efficient processes and leadership
- Oversaw in-house photography and on location video production
- Managed post-production video editing, motion graphics design
- Associate Producer of music video and television commercial productions
Education
Associates of Applied Sciences - Commercial Photography
Seattle Central College
Seattle, WA05-2012
Skills
- Client relationship management
- Sales strategy
- Lead qualification
- Cross-functional collaboration
- Team leadership
- Data analysis
- Negotiation
- Territory management
- Sales presentation
- CRM expertise
- Business development
Timeline
Client Relationship Account Executive
Cox Business
01.2024 - 03.2025
Retention Supervisor
Cox Communications
06.2022 - 01.2024
Customer Retention Agent
Cox Communications
06.2019 - 06.2022
Photo Studio Manager
VODA Studios
01.2012 - 01.2015
Assistant General Manager / Beverage Director
Various Establishments
01.2001 - 01.2019
Associates of Applied Sciences - Commercial Photography
Seattle Central College
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