Robert Shawn Hales, MBA
Millry,AL
Summary
I have almost 12 years of extensive banking experience, over 13 years experience in the healthcare industry, and over 19 years of pastoral ministry. In 2025 I completed my Master of Business Administration degree. In banking, I have knowledge ranging from cash handling experience, operations, account services, electronic banking, ACH processing, domestic and international wires, as well as collections. In pastoral ministry I have chaired many church boards, managed budgets successfully, and directed church operations. During my time in the healthcare industry I worked in the surgery department assisting surgeons during operations. Recently, I have served as Director of Business/Public Information Officer, managing patient financial services, registrations, Medical Records & Health Information, accounts payable, as well as chair of the revenue cycle committee.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director of Business/Public Information Officer
Washington County Hospital & Nursing Home
03.2022 - Current
- Oversee hospital patient financial services, registrations, insurance claims, billing, collections, accounts payable, revenue cycle & chargemaster, and medical records department.
- Hospital & Nursing Home staff de-escalation trainer.
- Oversee all media coverage of hospital, nursing home, and physicians.
- Chair of hospital & nursing home revenue cycle committee.
- Serve on the following additional committees: Corporate Compliance; Environment of Care Committee; Quality Assessment Performance Improvement Committee; Emergency Department Committee, and daily Safety Huddles.
- Assess current revenue cycle procedures and implemented improvements to foster efficiency.
- Monitor and guide revenue cycle operations.
- Support clinical team members with revenue cycle procedures and addresse issues.
- Closely monitor accounts to post timely payments and resolve billing discrepancies.
- Set up interviews with staff members to field media requests.
- Manage routine and crisis communications with media and members of public.
Senior Pastor
Sand Ridge Church Of God
09.2020 - Current
- I manage operations, approve expenditures and budgets, chair all committees and boards, and moderate and preach in our regular scheduled services.
Collections Assistant
First State Bank
01.2019 - 03.2022
- I worked with customers in an attempt to bring their past due loans current.
- Additionally, I filed civil affidavits to seek judgments, file garnishments, replevins, as well as represent the bank in the court of law.
- I processed foreclosures, and assist in the maintenance and sale of ORE's.
- I assisted in filing bankruptcy claims, as well as processing bankruptcy payments.
- I also assisted in servicing all in-house real estate loans.
Senior Pastor
Waynesboro Holiness Church
06.2009 - 07.2020
- I managed operations, approved expenditures and budgets, chaired all committees and boards, and moderated and preached in the regular scheduled services.
ASR II / EBC
First State Bank
09.2015 - 01.2019
- During my time in operations, I reconciled various internal general ledger accounts daily, corrected items in checking unposted, assisted officers with their payment decisions, processed the end of the day image returns, verified signatures and endorsements on cashier's checks, as well as reconciliation of various internal general ledger accounts daily.
- In electronic banking I was responsible for processing both domestic and international wires via the Fed as well as FNBB.
- I processed ACH, assisted in debit card disputes, as well as online banking platform issues.
Teller
First State Bank
11.2010 - 09.2015
- During my time as a teller, I processed deposits, cashed checks, accepted payments, and processed cash advance transactions.
- I also was responsible for maintaining and auditing our teller cash machine, as well as our local ATM.
Surgical Technologist
Wayne General Hospital
09.2007 - 01.2010
- First assisted and instrument tech for surgeons during General Surgery, and Obstetrics/Gynecological cases.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored and distributed reusable surgical instrumentation and equipment.
Surgical Technologist
American Surgery Center
07.2005 - 09.2007
- First assisted and instrument tech for surgeons during Ophthalmology and Oculoplastic cases.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored and distributed reusable surgical instrumentation and equipment.
Senior Pastor
Geneva Church Of God
07.2004 - 09.2007
- I managed operations, approved expenditures and budgets, chaired all committees and boards, and moderated and preached in the regular scheduled services.
Surgical Technologist
Wayne General Hospital
04.2001 - 06.2004
- First assisted and instrument tech for surgeons during General Surgery, Orthopedic, and Obstetrics/Gynecological cases.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored and distributed reusable surgical instrumentation and equipment.
Surgical Technologist
South East Alabama Medical Center
05.1999 - 04.2001
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored and distributed reusable surgical instrumentation and equipment.
- Provided nursing staff with assistance with sterile holds during prepping.
Education
MBA - Business Administration
Liberty University
Lynchburg, VA08-2025
Bachelor of Science - Business administration
Liberty University
Lynchburg, VA07.2021
Associate of Arts - Business Administration
Liberty University
Lynchburg, VA11.2019
Skills
- Leadership and management
- Reliability
- Creative problem solving
- Quick leaner
- Good communication skill
- Adaptability
- Audit Preparation
- Account Reconciliation
- Financial Reporting
- Public Speaking
- Decision-Making Capabilities
- Revenue Cycle Management
- Balance Sheets
- Staff management
- Contract negotiation
- Business administration
Certification
- Certified De-escalation Trainer, MindSet - May 2025 - May 2027
- Certified Public Information Officer, Texas A&M Engineering Extension Service in cooperation with FEMA - July 28, 2022
Timeline
Director of Business/Public Information Officer
Washington County Hospital & Nursing Home
03.2022 - Current
Senior Pastor
Sand Ridge Church Of God
09.2020 - Current
Collections Assistant
First State Bank
01.2019 - 03.2022
ASR II / EBC
First State Bank
09.2015 - 01.2019
Teller
First State Bank
11.2010 - 09.2015
Senior Pastor
Waynesboro Holiness Church
06.2009 - 07.2020
Surgical Technologist
Wayne General Hospital
09.2007 - 01.2010
Surgical Technologist
American Surgery Center
07.2005 - 09.2007
Senior Pastor
Geneva Church Of God
07.2004 - 09.2007
Surgical Technologist
Wayne General Hospital
04.2001 - 06.2004
Surgical Technologist
South East Alabama Medical Center
05.1999 - 04.2001
MBA - Business Administration
Liberty University
Bachelor of Science - Business administration
Liberty University
Associate of Arts - Business Administration
Liberty University