Robert Smith
North Lauderdale,Florida
Summary
Resourceful manager achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional strategies to meet preset goals and objectives.
Overview
7
7
years of professional experience
Work History
Location Manager
Spin Car Wash
North Lauderdale, United States
09.2021 - Current
- Built strong team through proactive recruitment and hiring strategies.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Oversaw and motivated team of 6-10 employees in car wash to increase efficiency.
- Managed scheduling and task delegation for 6-10 member car wash team.
Store Associate
RaceTrac
North Lauderdale, Florida
11.2019 - 09.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
Supervisor
United Medco
Coral Springs, FLORIDA
09.2015 - 07.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Monitored workshop work flow for over 20 employees.
Package Handler/Sorter Operations Associate
Fed Ex Ground
Pompano Beach, FL
08.2014 - 04.2015
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Assessed and sorted items into containers or designated areas according to classification, size and condition.
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
- Stacked items according to weights, sizes, types and picking priorities.
- Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
- Used hand-held scanner to enter data product information.
- Monitored machines to automatically measure, organize or inspect products, halting conveyors to make equipment calibrations as necessary.
Supervisor
Dollar General
Coral Springs, FLORIDA
06.2006 - 11.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
J.P. Taravella High School
Coral Springs, FL06.2007
Skills
- Forklift operation
- Traffic Management
- Warehouse Organization
- Organizational Strengths
- Inventory Control Processes
- Accounting Software
- Workforce Management
- Task delegation
Timeline
Location Manager
Spin Car Wash
09.2021 - Current
Store Associate
RaceTrac
11.2019 - 09.2021
Supervisor
United Medco
09.2015 - 07.2018
Package Handler/Sorter Operations Associate
Fed Ex Ground
08.2014 - 04.2015
Supervisor
Dollar General
06.2006 - 11.2007
High School Diploma -
J.P. Taravella High School
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