Detail-oriented professional with extensive experience in customer service and administrative support. Skilled in calendar management, scheduling, data entry, and database administration. Capable of multitasking and thriving in fast-paced environments while effectively managing priorities. Committed to contributing to team objectives and taking on additional responsibilities as needed.
• Provided exceptional customer service, assisting guests with menu choices and handling transactions efficiently on a POS system during busy shifts
• Expertly prepared diverse hot/cold beverages, including espresso-based drinks, teas, and custom orders, maintaining consistency and quality standards
• Maintained spotless, well-stocked coffee bar and dining area, ensuring compliance with health and safety regulations.
• Collaborated with team members to deliver quick service and enhance guest experiences during peak morning rushes.
• Completed opening/closing checklists, assisted with setup/breakdown, and ensured smooth shift transitions
• Promoted menu items to customers during service to enhance sales.: Promoted menu items, special offers, and equipment, increasing revenue
• Promoted awareness of services via TikTok and Instagram
Public Service and Policy
Intended Law, Societies, and Justice