Robert T. LaComb
Deerfield Beach,FL
Summary
Studious Operations Manager offering 12 years of extensive experience in multiple industries. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Curaleaf South Florida Region
07.2021 - 06.2022
- Assisted in training managers at multiple locations
- Recruited new staff for new locations
- Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
- Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
- Presentation skills and knowledge of best visual and marketing display practices
- Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
- Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
- In-depth knowledge of the store’s merchandise, its exact location and its prices
- Supervise and train all levels of retail associates
- Review staff performance and offer constructive feedback
- Collaborate with team leads on setting and achieving team-specific goals
- Display merchandise to maximize purchasing appeal
- Organize sales and product demonstrations
- Write sales and customer reports and make recommendations for improvements
- Interact with customers and resolve complaints or grievances
General/Operations Manager
Elements Massage/Salt Room Coral Springs
Coral Springs, FL
05.2015 - 02.2021
- Led and developed staff by facilitating continuous learning -Recruit, select, train, assign, schedule, coach, counsel and discipline employees -Scheduled Massage Therapists and Front Desk Staff to cover hours of operation -Built rapport and real relationships with our clients to ensure loyalty -Addressed client issues in a timely fashion with mutually beneficial resolutions -Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for equipment utilization and inventory management -Communicate job expectations; planning, monitoring, appraising and reviewing job contributions -Completed sales, performance, and payroll reports -Review and approve all operational invoices and ensure they are submitted for payment -Demonstrated leadership, integrity and ethics -Provided a safe and clean environment for our staff and clients -Focused on growing the business through client memberships, upgrades and promotions -Exemplified company culture and values -Helped 7-year-old business grow 10% YoY 4 years straight -Played heavy role in opening new sister company (The Salt Room of Coral Springs) due to growth -Dealt with very low staff turnover due to management style in a high turnover industry -Contribute operations information and recommendations to strategic plans and reviews; prepare/ complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends -Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations -Serve as primary point of contact when there are customer issues related to customer service
Operations Manager/Building Services Manager
Sky Zone Fort
Pompano Beach, FL
11.2013 - 02.2015
- Performed duties of 2 management positions
- Chosen to open new branch in high volume region based on previous merits
- Involved in all key aspects of business startup (research, planning, budgeting, marketing, hiring)
- Worked closely with General Manager to plan/build new business for out-of-state ownership group Played a significant role in development, including an initiative geared toward operational excellence
- Formulated safe and efficient operating procedures in a fast-paced environment
- Maintained strict adherence to corporate Risk Management policy, led weekly meetings on topic
- Ensured that park operation was always OSHA compliant
- Developed and maintained high standards for customer service that consistently amazed our customer base (98% approval on 2,000 submissions on Groupon, 4.4 out of 5 rating on Google)
- Maintain POS software and make daily backend changes for data collection
- Handling of all revenue, as well as financial reports and bank deposits
- Schedule, supervise and motivate cross-functional management team weekly
- Recruit, hire, train, and evaluate 60-75 person staff for 4 departments, including 5 person management team
- Staff scheduling and optimizing staff to keep labor percentages low (averaged 13% in first year)
- Managed all incident reporting to corporate insurance company, maintained lowest injury % in network (.013% of participants)
- Ensure sustained profitability by effective planning/budgeting
- Exceeded franchise average for gross annual revenue in first year of operation; ($1.8 million)
- Responsible for accounting and inventory of all products
- Communication/contracts with all outside businesses necessary for operation of business
- Inspections of specialized equipment to ensure safety and effectiveness
- Key management, responsible for opening/closing the facility
- Build, manage and oversee all in-park programs
Safety Director/Building Services Manager/Operations Manager
Sky Zone Buffalo
Cheektowaga, NY
06.2010 - 09.2013
- Established new safe operating procedures that improved quality of service
- Hired, trained, and evaluated hourly staff to comply with corporate guidelines
- Conducted and log semi-weekly routine court inspections
- Made necessary repairs based on inspections
- Notified General Manager of all court repairs immediately
- Made recommendations when outside contractor services are needed
- Trained and supervised staff
- Managed court inventory and tools, as well as ordering supplies
- Enforced all safety rules
- Communicated court rules to participants
- Maintained positive relations and rapport with patrons
- Communicated with cashiers or management on court capacity
- Assisted in implementing emergency procedures
Education
Bachelors of Arts - English & Media/Communication, Media Study, Communications, English
SUNY Buffalo
Skills
- Microsoft Windows (all operating systems)
- Software: Proficient in multiple CRM systems and able to learn new systems easily
- MS Excel, MS Word, MS Outlook, MS PowerPoint, and QuickBooks
- Business Leadership
- Time Management
- Shift Scheduling
- Store Opening and Closing
- Pricing and Markdowns
- Assignment Delegation
- Focus and Follow-Through
- Program Optimization
- POS Systems
- Inventory Control
- Records Organization and Management
- Coaching and Mentoring
- Originality and Creativity
- Performance Monitoring and Evaluation
- Work Planning and Prioritization
- Hiring and Training
- Department Oversight
- Sales Tracking
- Sales Promotion
- Mathematical Calculation and Reasoning
- Management Training
- Retail Operations
- Problem Anticipation and Resolution
- Incident Reports
- Consultative Sales
- Attention to Detail
- Customer Service
- Regulatory Compliance
- Complaint Resolution
- Transaction Processing
- Store Organization
- Verbal and Written Communication
- Persuasive Negotiations
- Goals and Performance
- POS Terminal Operations
- Team-Building Exercises
- Desktops, Laptops and Mobile Devices
- Effective Selling Techniques
- Quarterly Reviews
- Money Handling
- Word Processing
- Supervisory Abilities
- Stock Management
Timeline
Assistant Store Manager
Curaleaf South Florida Region
07.2021 - 06.2022
General/Operations Manager
Elements Massage/Salt Room Coral Springs
05.2015 - 02.2021
Operations Manager/Building Services Manager
Sky Zone Fort
11.2013 - 02.2015
Safety Director/Building Services Manager/Operations Manager
Sky Zone Buffalo
06.2010 - 09.2013
Bachelors of Arts - English & Media/Communication, Media Study, Communications, English
SUNY Buffalo
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