Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Robert V Pires

Overview

6
6
years of professional experience
1
1
Certification

Work History

Leads Activity Specialist

Anywhere Real Estate
Madison, NJ
12.2020 - Current
  • Collaborated with Subject Matter Experts to document and create over 50 process flow maps, detailing the current processes of each CBR Leads Group department.
  • Examined and evaluated process maps to identify optimization opportunities in the Lead Ingestion processes for two major lead sources. Spearheaded process improvement initiatives that boosted efficiency by 32% and 19% for each respective lead source.
  • Monitored and recorded business requirements, user stories, and bugs in Jira to ensure the Salesforce 'Referral Platform' implementation project achieved its objectives and remained on schedule.
  • Contributed to the project planning and presentation of the Referral Platform at the 2022 LEADS Conference by gathering and documenting all requirements in Jira, and supporting the technology team in testing, validating, and ensuring timely and accurate implementation of all requirements.
  • Provided guidance and training to the Referral Platform Project team, and assisted in developing training materials for internal and external users.

Operations Coordinator

Anywhere Real Estate
Madison, NJ
04.2018 - 12.2020
  • Worked closely with the Referral Network team to identify, gather, and track all business requirements for the Salesforce 'The Machine' implementation project.
  • Supported and collaborated with development and quality assurance teams to test new features and processes in Salesforce, ensuring functionality and user acceptance.
  • Produced, optimized, and maintained weekly, monthly, quarterly, and annual reports for managers, senior leadership, and other team members within the organization, providing greater transparency throughout our organization and identifying critical areas to take action.
  • Monitored, processed, and documented licenses, license renewals, and yearly membership fees for over 10,000 RNI agents across the United States.

Education

Bachelor of Science - Mathematics

Lehigh University
Bethlehem, PA
05.2016

Skills

  • Atlassian Jira and Confluence
  • Salesforce
  • Miro
  • MS Office
  • Process Mapping
  • Strategic Planning
  • Problem-Solving
  • Adaptability

Certification

  • New Jersey Real Estate License
  • Salesforce Certified Administrator
  • Certified Business Process Associate (CBPA)

Affiliations

  • Anywhere Real Estate: Next Gen Rising Star 2019
  • Anywhere Real Estate: Next Gen Rising Star 2020

Timeline

Leads Activity Specialist

Anywhere Real Estate
12.2020 - Current

Operations Coordinator

Anywhere Real Estate
04.2018 - 12.2020

Bachelor of Science - Mathematics

Lehigh University

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Robert V Pires