Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ROBERT W HILL JR

Program Manager, QA Operations
Suwanee,GA

Summary

Determined, insightful, critically thinking, and selfless team leader skilled in project management and field/production quality operations management. Proficient in written and verbal business communications. Focused on continually improving the overall capabilities, resiliency, and positive attitude within self and team. Many years of collegiate and professional athletics instilled a strong work ethic, strong sense of personal accountability, and a team-oriented mindset within.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Program Manager, QA Operations

Mitsubishi Electric HVAC US
10.2023 - Current
  • Addressed and resolved technical, financial, and operational concerns by working with direct reports, directors, managers, distributors, contractors, and overseas factory management.
  • Met with QA project managers and stakeholders on a regular basis to assess progress and make necessary adjustments to align with strategic goals.
  • Responsible for monthly reporting of all QA operations to company leadership.
  • Maximized department performance by monitoring daily activities via 'Managing for Daily Improvement' (MDI) meetings, weekly 'QA meetings' involving several dozen internal stakeholders, and coaching direct reports in one-on-one weekly scheduled meetings. Also implemented a sophisticated QA information repository and QA management system using several Microsoft Suite applications.
  • Responsible for yearly department budget planning and management.
  • Responsible for leading quarterly 'Technical Working Group' conferences involving a large cross-functional group of U.S. based operations personnel, overseas factory management, and factory engineers at several international locations.
  • Managed several 6-figure & 7-figure QA product rework projects.
  • Wrote and distributed QA Bulletins, Service Technical Note Bulletins, and QA Notice Bulletins for distribution to affected customers.

Product Quality Specialist

Mitsubishi Electric HVAC US
02.2021 - 10.2023
  • Worked with dozens of Mitsubishi service technicians and overseas factory engineers to address products found to have faulty components and deciding an affective countermeasure to remedy each widespread issue in the North American sales market.
  • Developed, initiated, and managed multi-million dollar QA rework projects consisting of up to 90 temporary employees. Worked closely with Mitsubishi factories, vendors, and company management/leadership to coordinate.
  • Gained extensive experience in using and optimizing Salesforce, SAP, ThoughtSpot, Qlikview, and many Microsoft applications to meet department needs.
  • Regularly billed Mitsubishi factories located in Japan, Mexico, Italy, and Thailand for production quality issues deemed to be the financial responsibility of the respective factory.
  • Daily email, Salesforce, Microsoft Teams, Gotomeeting, and internal forum correspondence with internal employees, distributorships, on-site technicians, vendors, legal counsel, and overseas factory engineers.
  • Created and maintained a sophisticated QA database which tracks and organizes all current and historical QA data and supporting documents.
  • Built and updated diverse documents, charts, and tables using various programs for reporting to stakeholders, specifically leadership and management.
  • Arranged travel accommodations for international travelers from Mitsubishi factories overseas. Arranged airfare, hotel, rental car reservations, meals, entertainment for groups up to 12.
  • Created and implemented department 'Standard Operating Procedures' and 'Standard Work' to standardize processes and streamline workflow.
  • Responsible for creating and managing all department continuous improvement initiatives. Created a department 'Managing for Daily Improvement' board, implemented 'Visual Work Management', and a '5s' workspace. Participated in several 'kaizen' and 'A3' events.

Professional Athlete

TSV Shooters
07.2020 - 01.2021
  • Worked with coaches and trainers to optimize nutrition, training regimens and lifestyle choices to keep fitness at optimal levels.
  • Maintained professionalism when attending charity, sporting, corporate, and media events as team representative.
  • The league was ultimately shutdown due to rising safety concerns regarding increasing CV19 cases. Averaged 16 points & 14 rebounds in-season.

Digital Communications Intern

University Of South Carolina
08.2019 - 05.2020
  • Created multiple forms of digital media such as advertisements, newsletters, articles, magazines, videos, and other Adobe-crafted original pieces. Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
  • Performed research and checked facts to maintain high standard of journalistic integrity. Determined areas of emphasis and wrote stories according to prescribed editorial style and format standards.

Assistant Manager

L&R Services
01.2015 - 01.2020
  • Handled inflow of incoming calls, walk-in clients, payment processing (via credit card processing system), data entry across multiple software programs, and general office upkeep.
  • Provided retail stores, schools, and hospitals with emergency plumbing services. Upheld high standards of professionalism and discretion. Communicated with customers to resolve concerns, provide recommendations on repairs, determine project estimation costs, and define project completion dates.
  • Purchased equipment and supplies from vendors to maintain inventory and availability of required items.
  • Performed semi-skilled work under supervision and instruction from lead master plumber.

Administrative Assistant

SFL Insurance Agency
01.2013 - 12.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Confirmed appointments and updated client records. Maintained a record filing system to improve document organization and management.
  • Creative designing of marketing material ie; business cards, flyers and website. Created monthly tracking reports for marketing campaign.


Education

Bachelor of Arts - Communications; Business Communications

University of South Carolina
Aiken, SC
08.2016 - 05.2020

Pilot's License - Flight School

Lanier Flight Center
Atlanta, GA
03.2021 - 08.2021

MBA - Business Management

Liberty University
Lynchburg, VA
07.2022 - Current

Skills

    Project Management & Strategic Planning

undefined

Accomplishments

  • Awarded Pinnacle Academic Award
  • Awarded SkillsUSA, Aviation, 1st Place Award
  • Private Pilot, Cessna 172 G1000 & Analog Gauge

Timeline

Program Manager, QA Operations

Mitsubishi Electric HVAC US
10.2023 - Current

MBA - Business Management

Liberty University
07.2022 - Current

Pilot's License - Flight School

Lanier Flight Center
03.2021 - 08.2021

Product Quality Specialist

Mitsubishi Electric HVAC US
02.2021 - 10.2023

Professional Athlete

TSV Shooters
07.2020 - 01.2021

Digital Communications Intern

University Of South Carolina
08.2019 - 05.2020

Bachelor of Arts - Communications; Business Communications

University of South Carolina
08.2016 - 05.2020

Assistant Manager

L&R Services
01.2015 - 01.2020

Administrative Assistant

SFL Insurance Agency
01.2013 - 12.2015
ROBERT W HILL JRProgram Manager, QA Operations