Summary
Overview
Work History
Education
Skills
Timeline
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Robert W. Pegan

Lockport,NY

Summary

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, and customer/constituent relations.

Overview

39
39
years of professional experience

Work History

Owner-Lockport Lawnsharks, LLC

Self
04.2008 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

High School Substitute Teacher

Starpoint Central School District
03.2008 - Current
  • Promoted open communication between parents, staff, and administrators, addressing concerns promptly to ensure student wellbeing.
  • Maintained accurate records of attendance, grades, and other required documentation for compliance with district policies.
  • Developed strong rapport with students, fostering a positive and supportive classroom environment.
  • Participated in professional development opportunities to continuously enhance teaching skills and stay current on educational trends.
  • Maintained day-to-day classroom management and discipline to promote learning.

Sales Manager

Lockport Mattress Company
04.1994 - 11.2007
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Store Manager/Performance Specialist

National Tire Warehouse
09.1990 - 02.1994
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

District Office Manager / Military Affairs

Congressman Amo Houghton
06.1986 - 08.1990
  • Streamlined district office operations by implementing efficient management techniques and procedures.
  • Ensured compliance with all relevant federal regulations governing constituent casework administration at the district level.
  • Built strong relationships with community partners, leveraging their support to advance key initiatives within the district.
  • Coordinated large-scale events for the district, successfully managing Military Academy nomination process.
  • Served as a liaison between the district office, businesses, and other agencies to ensure excellent communication and coordination of congressional initiatives within the district.

Education

Master of Science - Education

Niagara University
Niagara Falls, NY
05-2008

Bachelor of Arts - Political Science

University At Buffalo
Amherst New York
05-1986

Skills

  • Performance management

Timeline

Owner-Lockport Lawnsharks, LLC

Self
04.2008 - Current

High School Substitute Teacher

Starpoint Central School District
03.2008 - Current

Sales Manager

Lockport Mattress Company
04.1994 - 11.2007

Store Manager/Performance Specialist

National Tire Warehouse
09.1990 - 02.1994

District Office Manager / Military Affairs

Congressman Amo Houghton
06.1986 - 08.1990

Master of Science - Education

Niagara University

Bachelor of Arts - Political Science

University At Buffalo

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Robert W. Pegan