ROBESFER BONAYON
Canoga Park,CA
Summary
Skilled Service Representative is driven to maximize customer satisfaction. Eager to leverage 20 years of experience in the a dynamic new position with long-term career potential and room for advancement. Result-driven Service Representative with strong conflict resolution and time management abilities. Expert salesperson focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Knowledgeable Service Representatives are adept at resolving customer concerns and building retention. Proficient in scheduling appointments, updating accounts, and managing calendars. Offering 20 years of customer relations experience and a deep understanding of healthcare members. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Detail-oriented Project Management Intern possessing first-rate organizational and budget management skills. Prepares and files documents and collects and collates data to track performance and efficiency. Punctual and diligent individual with knowledge of Asana.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Utilization Analyst
Kaiser Permanente
Downey, California
09.2024 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Service Representative
Kaiser Permanente
Woodland Hills, CA
04.2014 - Current
- Maintained productivity and quality standards at all times
- Accepted payments and updated accounts with their latest information
- Scheduled appointments to resolve more complex issues
- Responded to customer concerns with friendly and knowledgeable service
- Provided information about company products and services, and capitalized on upsell opportunities
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Demonstrated dedication to continuously improving sales abilities and product knowledge
- Positive work environment by consistently treating all employees and customers with respect and consideration
- Answered product questions with up-to-date knowledge of sales and store promotions
- Built long-term customer relationships and advised customers on purchases and promotions
- Handled claims are consistent with client and corporate policies, procedures, best practices, and regulations.
- Serviced accounts, managing product access, reimbursement issues, and product contracts totaling over $20000.
Education
MBA - Business Administration
Texas A&M Corpus Christi
Texas12.2023
B.S - Healthcare Administration Informatics
Colorado Technical University
Colorado Springs, Colorado2020
Associate of Arts - undefined
Los Angeles Pierce College
2007
Skills
- Appointment setting
- Payment processing
- Schedule management
- Customer relations
- Insurance policy review
- Strong client relations
- Strong conflict resolution skills
- Proficient in cash management
- MS Outlook, Word, Excel, Power point Proficient
- Positive and friendly
- Payment Processing
- Sales expertise
- Report preparation
- Complaint resolution
- Service recommendations
Certification
- Certified Project Management
Timeline
Utilization Analyst
Kaiser Permanente
09.2024 - Current
Service Representative
Kaiser Permanente
04.2014 - Current
MBA - Business Administration
Texas A&M Corpus Christi
B.S - Healthcare Administration Informatics
Colorado Technical University
Associate of Arts - undefined
Los Angeles Pierce College
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